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Grayscale Printing

Forum Index > Printing & Prepress > Grayscale Printing
2007-07-24 11:36:07
PJRowell
Registered: Jul 23 2007
Posts: 2

We have a number of Acorbat Pro 8.0 installed on PC's. The problem we are encountering is that one installation does not print gray scale. Other systems using the same version print gray scale without issue. The PC in question has had the software uninstalled and reinstalled with the same results. Any thoughts on how to resolve this would be appreciated.

My Product Information:
Acrobat Pro 8.0999999999999996447286321199499070644378662109375, Windows
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2007-08-14 09:36:02
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Hi PJRowell,

You don't mention what OS you're running in your question. If it's any of the 64-bit versions of Windows you'll need to update to Acrobat 8.1 (this is the first 64-bit version).
Also, have you tried running Repair installation under the Help menu?

If these techniques aren't successful, I would suggest using a methodical approach to troubleshooting with our technical guide at:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333214&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=333214&sliceId=2[/url]Hope this helps,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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