Thanks KellyMcc and ikasuaba: again apologies for a new post. I get an error message every time I try to reply to a prior post from the forum saying "Reply to comment: Your submission has triggered the spam filter and will not be accepted" which is a bit perplexing for me.
Protect mode does not correct the problem but I do have this log file:
11:10/14:08:18] Adobe Reader Protected Mode Logging Initiated
[11:10/14:08:18] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:08:18] real path: \REGISTRY\MACHINE\Software\Adobe
[11:10/14:08:18] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:08:18] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:08:18] real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[11:10/14:08:18] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:08:18] OpenEvent: STATUS_ACCESS_DENIED
[11:10/14:08:18] name: MSFT.VSA.COM.DISABLE.2736
[11:10/14:08:18] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[11:10/14:08:18] OpenEvent: STATUS_ACCESS_DENIED
[11:10/14:08:18] name: MSFT.VSA.IEC.STATUS.6c736db0
[11:10/14:08:18] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[11:10/14:08:33] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:08:33] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:08:33] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:08:33] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:08:33] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:08:33] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:08:33] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:08:33] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:08:33] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:08:33] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:08:33] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:08:33] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Microsoft\Direct3D\MostRecentApplication
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Microsoft\Direct3D\MostRecentApplication
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateFile: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \??\NvAdminDevice
[11:10/14:09:01] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[11:10/14:09:01] NtCreateFile: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \??\NvAdminDevice
[11:10/14:09:01] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[11:10/14:09:01] NtCreateKey: STATUS_ACCESS_DENIED
[11:10/14:09:01] real path: \REGISTRY\USER\S-1-5-21-428289569-1192803996-2258030327-1001\Software\Adobe\Adobe Acrobat
[11:10/14:09:01] Consider modifying policy using this policy rule: REG_ALLOW_ANY
Also, have you tried disabling Protected Mode in Acrobat?
Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+