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Printing PDF files in duplex from IE8

Forum Index > Printing & Prepress > Printing PDF files in duplex from IE8
2010-09-29 11:18:38
dglarson
Registered: May 8 2009
Posts: 25

I have Acrobat Pro 9.3 installed and IE8 running under Windows 7 Pro, 64-bit.
I also have a duplex capable printer and I have set the default printing preference in Control Panel to duplex (i.e. printing both sides of page).
 
When I find a PDF file at any online site and print it from there, the print comes out simplex (i.e. only printed on one side of each page). If I download the exact same PDF file to my PC and print from there it WILL print duplex, which is the default setting I have for my printer.
 
Why does the online PDF take charge over the printing preference I have set in Control Panel? And just which program is taking charge here? Is it Acrobat or IE8? Is there a setting in Acrobat or IE8 that will change this?
 
I searched this Acrobat User forum and found this same question but it offered no real solution. It did reference to this Microsoft bulletin
http://support.microsoft.com/kb/265004. But this bulletin is several years old and is absolutely no help.
 
I am more inclined to believe this is an Acrobat problem since when I open the PDF file on any website Acrobat is open and running. Then when I print the file I am using Acrobat's Print command, not IE8's.
 
This ignoring of the default printing preference from IE8 does not occur when I print online Word or Excel documents. They abide by the printing preference I have set in Control Panel. Is there a setting in Acrobat that affects this?
    

Douglas G. Larson

My Product Information:
Acrobat Pro Extended 9.3.1, Windows
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2010-09-29 12:48:34
#1
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
Well,

the problem can either be caused by IE8, the PDF viewer plug-in (not Acrobat itself) or the printer driver or even some/all together.
In most cases it's a communication problem between an app (PDF Plug-in) and the printer driver and almost impossible to resolve.
You can try to bypass the problem by deactivating the function "Display PDF in browser" in the preferences of Acrobat/Reader, so every PDf you open from the web will be saved temporary and opened locally by Acrobat/Reader instead of the plug-in.
Also, testing another browser such as Google Chrome or FireFox and another version of your printing driver is worth a try.

Good luck.

radzmar
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