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Printing PDFs generated by Java app/iReport from within browser - not all options work

Forum Index > Printing & Prepress > Printing PDFs generated by Java app/iReport from within browser - not all options work
2011-08-15 06:58:14
mkent
Registered: Aug 15 2011
Posts: 4
Answered

I hope I explain this adequately...
 
I work for a medium-sized school district with thousands of users in a student information system that is java and web based. The app generates reports in PDF format, and we are currently using Acrobat X Pro in Internet Explorer 8.0.7601.17514.
 
When the report displays in PDF, in the browser, only ONE way of printing produces results -- the user must click on the printer icon in Acrobat's "hover" menu. If they try to Ctrl-P or File>Print to print the document (both of which worked in previous versions of Adobe), they get a blank printout with an IE footer. Our current Acrobat/Internet settings are "Display PDF in Browser," "Display in Read Mode by default," "Allow fast web view," and "Allow speculative downloading..." IF we turn OFF "Display PDF in browser," they get NO result from the application (they get an "image icon" in an otherwise blank window).
 
In previous internet searches, I THOUGHT I found something about a problem with Acrobat Reader X and "java-generated" reports (like those using iReport), but I cannot now find it.
 
What settings do we need in order for the FAR EASIER print options of Ctrl-P and ALT-F-P to work, in reports that display in IE?
 
Thanks
M Kent

My Product Information:
Acrobat Pro 10.1, Windows
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2011-08-15 13:32:12
#1
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
It looks like this is an issue with IE8 seeing the PDF as a "framed" document and not printing the frame. See this Microsoft support document: http://support.microsoft.com/kb/258915

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

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2011-08-16 05:48:05
#2
mkent
Registered: Aug 15 2011
Posts: 4
KellyMcC wrote:
It looks like this is an issue with IE8 seeing the PDF as a "framed" document and not printing the frame. See this Microsoft support document: http://support.microsoft.com/kb/258915
I was kind of hoping that Adobe would recognize that there are still "keyboarders" out there -- that keyboarding can be far more efficient than reaching for the mouse, for some, and that restoration of the ability to use SHORTCUT keys (ctrl-P, or alt-f-p-enter) to THEIR software, within the IE frame, would be much appreciated. It worked in our prior version (9?) or all of our users wouldn't be so confused, now. Why remove efficiency?
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2011-08-17 07:09:21
#3
mkent
Registered: Aug 15 2011
Posts: 4
Accepted Answer
APPEARS to be resolved by turning on preference > general > "Use single-key accelerators to access tools"Once that's on, it prints when I Ctrl-P
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