Printing Problems with Acrobat X Standard

Can you check File > Properties and click on Fonts. Let me know if the fonts are (Embedded Subset), (Embedded) or if nothing lists in parenthesis?

Kelly, thanks for responding.

I am seeing a combination of (Embedded Subset) and nothing lists in parenthesis.

We would be interested in seeing the example of this at Adobe if you can send me the original PDF file, the PDF file with the pages that are inserted, and a description of the exact sequence of page deletions and insertions that yield the problem. Send to me at "isaacs" at "adobe.com" and we will see what's going on.

Please send the file to Dov if you can. I think the issue may be that the fonts that aren't Embedded are getting confused on print out. Are you using the Standard PDF Job Options when creating these files? If so, can you try using High Quality Print to see if this resolves your issue?

Dov and Kelly, thank you both so much for taking the time to try to help us solve this problem. Kelly, our defaults are set to High Quality Print, so I don't think that is the issue.

Dov, I just sent you an email with the files that you requested.

Kelly, a little more background on the issue. I was wrong in saying that it prints out fine on 64 bit machines. It turns out that the person that was testing with me actually had Acrobat 9 installed on their 64 bit machine. So we do know that the document prints out fine on Acrobat 9 on both 64 and 32 bit machines, however it will not print out correctly using Acrobat X. And there is only trouble after we have deleted AND inserted pages to the pdf from within X.

Thanks again!

I've looked at the file and for better or worse, it doesn't fail on printout under Windows 7 64-bit or Windows 7 32-bit with Acrobat 10.1.0 to any of my PostScript printers.

I am not discounting the fact that there is an issue, but I am trying to find the smoking font(s) so to speak. The document in question has unembedded Arial, Helvetica, and Helvetica Bold. I have all these fonts actually installed on my system. We don't know if the OP has any of the Helvetica installed. (He obviously has Arial installed!) If Helvetica is not installed, it is possible that Acrobat (or Reader) would attempt to replace Helvetica with Arial and thus lead to the potential of a coding mismatch.

I have asked the OP for further configuration information with regards to installed fonts.

Dov, based on our emails could you post what we came up with?

Thanks,
Randy

Apparently, there is an obscure bug that is triggered by AcroXuser's PDF file. His file contains references to Arial as well as Helvetica, neither of which are actually embedded in the PDF file. On AcroXuser's system, although Arial was available as an installed system font, Helvetica wasn't. When Helvetica is not available, Acrobat (and Reader) attempt to substitute Arial for Helvetica. Thus, for display and printing, the host version of Arial was used for both the unembedded Arial and the unembedded Helvetica. This should work (famous last words) and in fact works on the display, but there appears to be an encoding issue for printed output.

Note that the problem was localized by installing the Adobe version of Type 1 Helvetica fonts on AcroXuser's system, after which the problem no longer occurred.

Nonetheless this is a serious bug that I am pursuing with the Acrobat development group.

Bottom line though is that you are always safest to embed all fonts referenced by a PDF file. It may make the PDF file marginally larger, but it will avoid this type of bug/anomaly.

I have upgraded from Vista to Windows 7 and just downloaded Reader X

I opened a PDF document from within email and then attempted to print it. I received the error message that document is already in PDF format and it was canceling conversion. It does not print. What should I do

Properties

TTE4E6A3B0t00 (embedded Subset)
Type: True Type
Encoding: Custom


Thanks

Lee