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Problems Printing from Acrobat Reader

Forum Index > Printing & Prepress > Problems Printing from Acrobat Reader
2008-06-16 03:45:27
DavidUK
Registered: Jun 16 2008
Posts: 2

One of our users is having a problem printing from Actobat Reader, so I joined this forum to see if anyone can help!

Basically, we have a Windows 2003 Active Directory in place of which the user is a member. We had Acrobat Reader 8 installed on his laptop, and when he tries to print a document the Reader will hang for about ten to fifteen minutes and then produce the print dialogue.

Printing to the printer from other applications is fine. I upgraded the Reader to the latest version 8.1.2 but the problem was still there. I did a bit of Googling and found some people had experienced problems with version 8.1.2 so I removed it and installed 7.0.5, but the problem persists.

Can anyone offer and help or advice?

My Product Information:
Reader 8.1.2, Windows
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2008-06-20 11:20:32
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What OS is the user running Reader on? Are they printing locally or to a network printer?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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