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Sporadic issue printing from Acrobat X in IE

Forum Index > Printing & Prepress > Sporadic issue printing from Acrobat X in IE
2011-08-17 06:41:44
mkent
Registered: Aug 15 2011
Posts: 4

SOME of our users (a small group, but trusted users) are reporting that, when they try to print a report that opens in Acrobat X from Internet Explorer, then try to use the printer icon on the Acrobat menu to print, they get a "progress bar," then "Internet Explorer has stopped working..." IE closes down completely.
 
They are using the same version of Acrobat (10.1) and IE 8 as everyone else in our school district (hundreds of users).
 
Anyone else seeing this, or know where I should start looking, to solve it?

My Product Information:
Reader, Windows
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2011-08-17 11:52:00
#1
KellyMcC
Acrobat 9ExpertTeam
Registered: Jul 11 2011
Posts: 389
Users have often seen this issue when they have 2 versions of IE on the same machine, or having both the 32 bit and 64 bit versions installed. Another troubleshooting tip is Resetting the IE settings often fixes this error.

Kelly McCathran
Adobe Community Expert
Certified Technical Trainer+

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