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Strange Print Dialog Box Delay on .pdf files

acrobill
Registered: Sep 12 2007
Posts: 2

Ok, I have a real twilight zoner here.
I work for a law firm and deal with a lot of documents in .pdf and .tif format.

When print is selected there is a 30 second to 2 minute delay before the dialog box comes up, during which there is a rotating hourglass. Once the box comes up, the documents spool and print fine.

All users are on hp's with P4-2.4, ghz and 512 to1024MB of Ram. All printers are HP's. (4100-4200's Networked, 1200's local.)
It only affects .tif's( In MS Document Imaging) and .pdf's, (in 5.0 standard and 7.0 reader)
The issue only affects SOME users, not all. I, for instance do not experience it.
It doesn't matter if the document has one page or 50
It doesn't matter if it is the first document printed or the 10th.
It doesn't matter if the user is printing network or local.
Defrags and ram doubling have no effect.

Any help or insight would be appreciated.

Big Bill

wetzelc
Registered: Nov 8 2007
Posts: 1
I will second the above and it seems to be happening on HP4100's and didnt seem to start happening until Acrobat 6 or 7 is my best recolection. Before that the same setup hardware and software.
willt
Registered: Dec 19 2007
Posts: 1
I am having same problem with a client using Acrobat 8 and 7. The printer is an HP 4250. Problem didn't start until a ScanSnap scanner was installed with Acrobat 8. Downgraded to Acrobat 7 with no resolution.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
It's possible that this is caused by an offline network printer. Try checking all of your printers and removing the ones no longer in use.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

jpinsticks
Registered: May 21 2009
Posts: 1
I don't know about those other posters, but when I deleted a network printer attached to another computer (it wasn't offline), it corrected my problem.

Thank you very much lkassuba.