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TouchUp tool question

Forum Index > Printing & Prepress > TouchUp tool question
2008-05-28 21:03:23
MikeViita
Registered: May 28 2008
Posts: 6

I can use my touchup tool to open my object in illustrator, but when I close it out of illustrator to save I get an error message unknown error has occured. Has anyone had this same problem, I have gone thru my illustrator preferences with a coworker who can do this. Our settings are the same so it must be something else.
I can use the edit image for photoshop with no problems, I don't understand. Any help would be greatly appreciated!

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2008-05-30 16:10:35
#1
michaelejahn
Registered: Apr 26 2006
Posts: 232
I used to have this same issue on an old machine - what version of Acrobat and what version of Illustrator ?

Michael Jahn
Application Support Specialist
Compose Systems Inc, USA.
4740 Northgate Blvd. Suite 100
Sacramento, CA 95834
Tel: (916) 920-3838 ext 102
Fax: (916) 923-6776
Email: michaelejahn [at] composeusa [dot] com
Web: www.composeusa.com

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2008-05-30 16:51:57
#2
MikeViita
Registered: May 28 2008
Posts: 6
Acrobat 8.1 and Illustrator CS3
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2008-05-30 16:56:13
#3
michaelejahn
Registered: Apr 26 2006
Posts: 232
ooh - maybe a bug. What platform (sorry, gotta ask, should have asked before)

Michael Jahn
Application Support Specialist
Compose Systems Inc, USA.
4740 Northgate Blvd. Suite 100
Sacramento, CA 95834
Tel: (916) 920-3838 ext 102
Fax: (916) 923-6776
Email: michaelejahn [at] composeusa [dot] com
Web: www.composeusa.com

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2008-05-30 17:15:51
#4
michaelejahn
Registered: Apr 26 2006
Posts: 232
upgrade to 8.1.1 (?)

#1571809 Corrupt updater preferences will cause Reader 8.1 or Acrobat 8.1 to crash when attempting to check for updates. An older updater library (AdobeUpdater.dll) was not properly deleting corrupted preference files in certain instances. Applies only to Windows, not Mac OS versions.
Root: fixes issue in version 8.1, not present in earlier versions.


try this -- Close Acrobat, delete your Acrobat user prefs file - restrat acrobat - you will have to re-select Acrobat touchup tool (of course)

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402673&sliceId=1

Michael Jahn
Application Support Specialist
Compose Systems Inc, USA.
4740 Northgate Blvd. Suite 100
Sacramento, CA 95834
Tel: (916) 920-3838 ext 102
Fax: (916) 923-6776
Email: michaelejahn [at] composeusa [dot] com
Web: www.composeusa.com

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2008-05-30 18:17:46
#5
MikeViita
Registered: May 28 2008
Posts: 6
I am on a Mac, thanks for your help, i'll download the update and give it a go!
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2008-05-30 18:23:57
#6
michaelejahn
Registered: Apr 26 2006
Posts: 232
well, it should fix it please lemme know !

michaelejahn [at] gmail [dot] com - oh, Mac - what OS ?he he he (always asking the important questions too late !)

Michael Jahn
Application Support Specialist
Compose Systems Inc, USA.
4740 Northgate Blvd. Suite 100
Sacramento, CA 95834
Tel: (916) 920-3838 ext 102
Fax: (916) 923-6776
Email: michaelejahn [at] composeusa [dot] com
Web: www.composeusa.com

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