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Problems with my G5 Mac...won't play Adobe Acrobat Tutorial Videos

Forum Index > Rich Media/Flash > Problems with my G5 Mac...won't play Adobe Acrobat Tutorial Videos
2010-07-09 22:57:10
Patrick923
Registered: Jul 9 2010
Posts: 12

Hi,

I just upgraded from Version 8 of Acrobat Pro to have a better experience in making forms for distribution on my mac. I don't know if it matters but I am using OS X 10.5.x - the latest iteration.

Previously I had avoided upgrading to the latest versions of Adobe Flash as my computer seemed to crash a lot with it installed. Yes, I am aware of all of the controversy. Yet I was persuaded to upgrade to the latest versions and now movies that used to play on my mac, before upgrading, no longer play. I am referring to movies on the internet, including those movies featured in Adobe's online tutorials. The movies won't play.

So, I am wondering if it is at all possible for me to go back to whatever version of Flash was available before all of this crashing started? I just don't have the time or patience to try to sort it all out....I did it once before and it took me the better part of a week to sort things out and determine what the culprit is/was....and then figure out again which previous version worked. Geez I really don't want to have to do that again.

If anyone here knows that and would be willing to share I would surely appreciate the information.

Best Regards and thank you,

Patrick

Ooops...I am using Acrobat Pro..not Acrobat Standard

My Product Information:
Acrobat Standard 9.3.1, Macintosh
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2010-07-10 05:16:55
#1
UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
What version of Flash are you using? There was an error in Apple's recent OS update that included an outdated version by mistake.

Visit http://www.adobe.com/software/flash/about/ to check yours; you should be using 10,1,53,64

Older versions are not made available through Adobe.com.


btw - although Acrobat includes an embedded copy of Flash Player, that copy is only used within the application to play elements of the PDF; so has no bearing on playback in web pages etc.
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2010-07-10 11:00:36
#2
Patrick923
Registered: Jul 9 2010
Posts: 12
Ah...I see. Thank you for your reply.

What is it that plays the videos, then, on Adobe's web site? Is it a plugin?

Patrick
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2010-07-10 11:06:48
#3
Patrick923
Registered: Jul 9 2010
Posts: 12
I REALLY want to make this work so that I can say Adobe works for me.....

And, I noticed, just a few moments ago, that another site played a video for me using Adobe software...so now I am confused. If it is not the software that is preventing me from viewing the tutorial videos on Adobe's web site, what could it be? Maybe I am looking in the wrong place.

Patrick
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2010-07-11 05:28:53
#4
Patrick923
Registered: Jul 9 2010
Posts: 12
Hello again,

here is the message that appears as an overlay on the web page when I try to open a tutorial video. Still haven't been able to open video. I am, by the way, using Safari as my browser.

[img]http://www.dontthinktwice.ws/adobe-warning.jpg[/img]
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2010-07-12 12:53:51
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Thanks for posting this issue. It's a problem with our site what we're currently working on.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-07-12 13:03:32
#6
Patrick923
Registered: Jul 9 2010
Posts: 12
Aha! Thank you for posting this!! I can't tell you how much the status of my mental health is going to improve as a result of knowing that it isn't me, or my mac computer, but I can tell you my wife is moving back in, so the appreciation is enormous and heartfelt.

Best Regards,

Patrick
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