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adding PW security makes pdf pages blank on Mac

Forum Index > Security > adding PW security makes pdf pages blank on Mac
2010-01-05 16:35:02
patrickm
Registered: Jan 5 2010
Posts: 2
Answered

I've converted an Excel file to a PDF on Win XP, then posted it on a website. Mac users open the 7 page pdf and pages 2-7 are blank. If I remove the PW security, the doc is fine on the Macs. Doc is fine either way in Windows. Any clue as to what's goin on or what I can do? Thanks, Patrick.

My Product Information:
Acrobat Pro 9.2, Macintosh
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2011-06-22 11:13:47
#1
MelissaM
Registered: Jan 14 2009
Posts: 26
Oh, I'm having the same problem. I haven't found a solution yet except to remove security which won't work for me.
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2011-06-24 08:34:04
#2
JoelGeraci
ExpertTeam
Registered: Aug 17 2006
Posts: 80
Accepted Answer
Are you using 256AES encryption? Mac Preview and the Google Chrome native PDF viewer can't open those files. If you use the Acrobat 7 compatible 128AES encryption, most non-Adobe viewers will be able to open the file.
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2011-06-24 09:20:00
#3
MelissaM
Registered: Jan 14 2009
Posts: 26
I think it's 128. I'll have to check that out.

The file in question is a fill-in form, and from what I found in my research it doesn't sound like you could fill it out in Preview mode, so I had the user change their system to have all PDFs open w/Reader by default. That solved the problem.
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2011-06-24 09:21:47
#4
JoelGeraci
ExpertTeam
Registered: Aug 17 2006
Posts: 80
That's always the best solution :)
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