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Any idea what would disable the link tool?

Forum Index > Security > Any idea what would disable the link tool?
2011-05-20 03:40:51
mczajka
Registered: Oct 11 2005
Posts: 29

I have a good one for you, and just a day before the end of the world.
 
Acrobat 9 Pro, 9.4.4.
 
Double click on a PDF from the desktop and the link button is disabled. In fact, it's disabled for any other PDFs you try to open.
 
Open Acrobat 9, then double click on the PDF, link button works. (workaround)
 
This is the strangest thing I've seen in a while. It doesn't happen on other machines with the same version/file.
 
Anyone want to respond to this one?

My Product Information:
Acrobat Pro 9.4, Windows
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2011-05-20 07:31:44
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Have you tried doing a Repair of Acrobat (under the Help menu) before doomsday?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2011-06-23 08:57:41
#2
ameiklejohn
Registered: Jun 23 2011
Posts: 1
Thank you for this - it would have been the end of my world if I couldn't complete the project I was working on! I would never have tried opening the doc in a different way...still don't know what the real answer to this problem is - or how this happened, since I was using the link tool a few hours ago with no problems.
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2011-06-23 09:39:44
#3
mczajka
Registered: Oct 11 2005
Posts: 29
No problem. These security updates appear to be doing some strange things to Acrobat, or perhaps some bugs are showing that were never caught during development.

I had another project I was working on with a problem. I have a script on a button that opens a PDF. It used to work fine for both PCs and Macs. It was a relative link to the files in a folder on a CD ("files/12345.pdf"). This follows all conventions supporting opening files like this with code on multiple platforms. Now, for some reason, the relative link creates a security error in the console on the Mac, and the PDF doesn't open. I had to change the relative link to an absolute link, and now it works. The relative link works fine on PCs. Weird.
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