These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Cannot save secured PDF

Margy
Registered: Jun 19 2007
Posts: 2

I often use Acrobat security to password-protect files that I share outside my group at work. However, sometimes after I set up the password and try to save the PDF, I receive the message: The document could not be saved. There was a problem reading this document [107]. The files are sometimes created with different versions of Acrobat; I use Acrobat 5.0 when setting up security.
 
Does anyone have a solution to this problem?

My Product Information:
Acrobat Standard 5, Windows
pddesigner
Registered: Jul 9 2006
Posts: 858
Run a JavaScript that automatically checks the users version of Adobe Reader.

Here is a Document Level JavaScript you can try.

if (app.viewerVersion < 8) {app.alert("You must have Adobe Reader 8.0 to use this form." 3)
this.closeDoc(true)
}

You could insert the web address for Adobe Reader in the app.alert response.

Although the file is a version 5, it will open in version 8. You might also have to enable Adobe Reader Usage Rights if it is available in your version of Acrobat.

My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.