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Creating Customer Signatures

Forum Index > Security > Creating Customer Signatures
2008-12-22 09:39:48
mattpenner
Registered: Oct 25 2007
Posts: 4

Hi,
I've got an electronic purchase agreement form that gets filled out by an account manager. This form is then printed out so that the customer can sign it. Finally we file, or scan and electronically file the document with the signature.

I would like to use digital signatures so we don't need to print out the form, but from what i've read it sounds like we would have to create a new digital signature for each customer that purchases a product? Also, even if we would go this route (which seems like a lot of work), it doesn't seem very secure since any account manager can create a digital signature for any customer (easy to forge a digital signature, simply enter the customers name).

Does anyone have a suggestion for how we could get around these two issues, and use digital signatures to simplify our work flow?

Thanks,
Matt

My Product Information:
Acrobat Pro 9.0, Windows
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2009-01-02 14:07:04
#1
plevy
Expert
Registered: Jul 8 2008
Posts: 80
Digital signatures depend on the signer having a digital identity that belongs to and is uniquely associated with them. As you noted, if your accout rep owns the digital id, it is the rep, not the customer who would be signing which doesn't serve as a legitimate replacement for the customer signature.

If the customer has their own digital id (or is willing to get one), they can start signing POs with that id, but from your description the customer is physically present to sign papers so digital signatures may not be a good substitute. What you may want to do is intall a signature pad so the written signature can be added directly to the PDF document allowing you to skip the print/sign/scan process. There are several companies that provide signature pads that can interface with Acrobat.
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