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digital signature and save as

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2010-04-20 13:32:31
shakermaker
Registered: Apr 20 2010
Posts: 2

Hello,

I am currently trying to figure out a problem that my users are having when they are working with a web based application that handles workflow. When they open and then sign a pdf with their digitial signature they are prompted to save the document. The web developers have informed me that the user is supposed to save OVER the document already open without changing the name. Well, we can't. When we try and save over the document the following error pops:

"The document could not be saved. This file is already open or in use by another application."

Now - the developers of this application have assured me that this is not supposed to happen. We should be able to save over the current document and be perfectly fine.
The process allows the application to capture the signature and upload it back to the website with the same name.

I'm scratching my head after 10 days of trial and error and research. Is this an error with our systems here or is this a limitation of Acrobat and these developers are wrong?

We are using Acrobat Professional 8.2.2 with IE6 & XP SP3

My Product Information:
Acrobat Pro 8.0, Windows
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2010-05-16 19:03:46
#1
plevy
Expert
Registered: Jul 8 2008
Posts: 80
I'm slightly confused by the description. Is the file open in the browser or in Reader or Acrobat outside the browser. In the former case, it shouldn't ask you to save the file. In the latter case, it should be able to overwrite the file just fine unless another application has it locked or it is read-only or there is some permission problem. Those would be the things to look for.
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