Hello, I have started to have a problem with digital signing of a document which was generated to PDF through Word Perfect 11. It seems the document cannot be signed and issues an error dialog which says "The document could not be signed. There was a error when attempting to commit this signature. The document was not saved, The Save operation was cancelled." The save location is a network drive letter. If the document is saved to the local C:\drive and the software closed and reopened, when the document is opened again, it can be signed. This just started happening, as this process worked fine up until now. Nothing changed in the environment, there were no updates installed. The Adobe version is Standard ver 7.0.3. the workstation is Windows XP, SP2. Is it possible that a digital certificate expired, or something triggered a change? Does anyone have a more workable solution to this problem? Due to the nature of our work, the output is sensitive and cannot be saved to a local drive. I have had the same experience with ver 7.0.9 professional, so it does not seem that the version makes any difference.
Deleting the Crypto folder in the User Profile, did not make a difference concering this problem.
In studying this, it seems that the individual who is unable to sign, is the 2d signer, this would be the approver of the document.
Does anyone have a suggestion?
Thanks