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Digital Signature File lost due to system change

Forum Index > Security > Digital Signature File lost due to system change
2009-05-01 08:04:02
c07homer
Registered: Apr 30 2009
Posts: 2

We use Acrobat Professional 7, and we're on XP SP2.

I have researched this issue and cannot find a specific response to my question, although it must have occurred eslewhere before, so I am posting here -

We have a user who has digitally signed Acrobat files. The digital signature was password protected and he cannot recall the password. Unfortunately, since he created his digital signature, his computer has been changed out and he no longer has access to the .pfx file, which I believe could have solved the problem by renaming/deleting.

Does anyone know how I can help him get around this problem?

If I have not given enough info, I am happy to provide whatever is needed to get this fixed.

Thanks!!

My Product Information:
Acrobat Pro 7.0, Windows
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2009-05-27 10:12:42
#1
plevy
Expert
Registered: Jul 8 2008
Posts: 80
If the digital ID was a self-signed ID created by Acrobat and the pfx is lost, your only action is to create a new self-sign id and start using that one. The old one, along with the private key, is lost.

If the digital was issued by someone else, e.g. your company or a CA such as Verisign, you can contact them and have it re-issued (because as the issuer, they probably have kept a copy).
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