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I can't open any encrypted document

Forum Index > Security > I can't open any encrypted document
2009-03-02 06:06:49
erich.ventura
Registered: Mar 2 2009
Posts: 9
Answered

I can't open any encrypted document that are sent to me after updated the Acrobat Reader 6 to Acrobat Reader 9.

Thanks a lot.

My Product Information:
Reader 8.0, Windows
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2009-03-02 18:04:23
#1
plevy
Expert
Registered: Jul 8 2008
Posts: 80
If they are certificate encrypted for you then you may need to install your certificate into Reader 9.
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2009-04-08 06:58:50
#2
pmoita
Registered: Apr 8 2009
Posts: 2
I have the same problem above. I use a windows digital IDs to encrypt my documents.

erich.ventura, Did you resolve your problem?

Thanks
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2009-04-08 07:22:18
#3
erich.ventura
Registered: Mar 2 2009
Posts: 9
Yes I did.
To solve that issue I executed the process below;

Open Acrobat Reader, click on Tools / Document / Security Settings. On the Security Settings screen click on icon to add the digital certificate (private key) then select "Browse for an existing digital ID file" click Next > Browse and select the file yourkey.pfx (ps: ErichVentura.pfx).
Now close the Acrobat and reopen it again.
Now you will be able to open your files.
Erich Ventua
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2009-04-09 01:21:36
#4
pmoita
Registered: Apr 8 2009
Posts: 2
Thanks Erich,

Yes, Now I can open the documents. It's very strange, because the certificate is already installed into adobe reader. Now I will install this certificate in all computers in my company (more than 100). Do you kown if there is a way programatilly to do this?
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2009-04-09 07:00:26
#5
erich.ventura
Registered: Mar 2 2009
Posts: 9
Hi Pmoita,

Sorry, but I don't know.
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