I have a document which I need to have digitally signed using Adobe Standard ver 7. The user previously had no problems with digitally signing until now. When the user goes into to sign the document instead of the signature, an error dialog message is received which states "The document could not be signed. There was an error when attempting to commit this signature. The document was not signed. The save operation was cancelled." In troubleshooting, I created a document, then went thru the sign procedures on it and it worked and locked the digital signature without problems. When I went back into the document causing problems earlier, it seems to work this time. This is using 7.0.3 Standard, Windows XP Pro, SP2. Does anyone have a solution to this? I verfied the digtal signature is in the security settings. It might be a hit and miss situation where it works at time, but not at others. Thanks AdobeUser
It may be that your keys have somehow gotten corrupted. You can try the following to see if it clears the issue:
In Windows Explorer go to C:\Documents and Settings\USER ACCOUNT NAME\Application Data\Microsoft\Crypto
This folder and its contents are hidden, to view this folder and files, select the Show hidden files and folders option button in Folder Options.
Rename the folder Crypto.
The exact path to this folder may vary so you may have to do a search for it, make sure you search hidden folders.
The next time you sign a document the Crypto folder will be created automatically.
Let us know if this corrects the problem.
Lori
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.