These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Reader version 9.3.2 Trust Manager Settings Change page greyed out

Forum Index > Security > Reader version 9.3.2 Trust Manager Settings Change page greyed out
2010-04-30 08:46:10
TheVeteran
Registered: Apr 30 2010
Posts: 2

I use a specialized tool to check the security of our systems. The report that results from these scans comes to me in .pdf format. Included in the report are hotlinks to the website that contains detailed information on the various security issues that were found. For ease of use, I need to be able to click on those hotlinks and go to that detailed info on those websites.

But every time I attempt to do so, I get a message telling me that Reader doesn't allow me to connect to the Internet and go to that site. After some investigation, I determined that to correct this, I need to go to Edit -> Preferences -> Trust Manager -> Change Settings and then either find a way to completely disable the Trust Manager or add that website as an allowed website.

The problem is, the entire Change Settings page is greyed out and I'm not being allowed to change the settings. How do I fix this? There must be a registry entry or something that I can change that will correct this. And no, I only have one copy of Reader installed; version 9.3.2, which I believe is the latest.

My Product Information:
Acrobat Standard 9.3.1, Windows
Top
2010-06-07 13:14:08
#1
Bly1978
Registered: May 18 2010
Posts: 19
TheVeteran wrote:
I use a specialized tool to check the security of our systems. The report that results from these scans comes to me in .pdf format. Included in the report are hotlinks to the website that contains detailed information on the various security issues that were found. For ease of use, I need to be able to click on those hotlinks and go to that detailed info on those websites.But every time I attempt to do so, I get a message telling me that Reader doesn't allow me to connect to the Internet and go to that site. After some investigation, I determined that to correct this, I need to go to Edit -> Preferences -> Trust Manager -> Change Settings and then either find a way to completely disable the Trust Manager or add that website as an allowed website.The problem is, the entire Change Settings page is greyed out and I'm not being allowed to change the settings. How do I fix this? There must be a registry entry or something that I can change that will correct this. And no, I only have one copy of Reader installed; version 9.3.2, which I believe is the latest.
I'm having the same issue have you been able to resolve this yet?
Top
2010-06-08 05:55:16
#2
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are both of you using versions of Reader that have been packaged by your IT department? If so, one possibility might be that this setting was modified during the packaging process prior to install.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2010-06-09 07:34:21
#3
Bly1978
Registered: May 18 2010
Posts: 19
lkassuba wrote:
Are both of you using versions of Reader that have been packaged by your IT department? If so, one possibility might be that this setting was modified during the packaging process prior to install.
I'm actually using Acrobat Pro 9. I was checking that the links in the PDF are valid while I was checking the tag structure to ensure 508 compliancy
Top
2010-06-09 07:36:36
#4
Bly1978
Registered: May 18 2010
Posts: 19
On another note, I'm having some problems with expandable text fields and flowing content. I was posted a question on another thread and received some very helpful information but still have not been able to resolve my issue. Would you be able to offer any assistance with flowing content?
Top
2010-06-09 11:41:19
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Bly1978 wrote:
I'm actually using Acrobat Pro 9. I was checking that the links in the PDF are valid while I was checking the tag structure to ensure 508 compliancy
Was your version of Acrobat packaged by your IT department? Do you have both Reader and Pro. on the same system?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2010-06-09 11:41:43
#6
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Bly1978 wrote:
On another note, I'm having some problems with expandable text fields and flowing content. I was posted a question on another thread and received some very helpful information but still have not been able to resolve my issue. Would you be able to offer any assistance with flowing content?
Can you post a link to the other thread?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Top
2010-06-10 08:55:49
#7
Bly1978
Registered: May 18 2010
Posts: 19
lkassuba wrote:
Bly1978 wrote:
I'm actually using Acrobat Pro 9. I was checking that the links in the PDF are valid while I was checking the tag structure to ensure 508 compliancy
Was your version of Acrobat packaged by your IT department? Do you have both Reader and Pro. on the same system?
it as not packaged by my IT department. I installed the software myself. Yes I have both Reader and Pro
Top
2010-06-10 08:57:07
#8
Bly1978
Registered: May 18 2010
Posts: 19
lkassuba wrote:
Bly1978 wrote:
On another note, I'm having some problems with expandable text fields and flowing content. I was posted a question on another thread and received some very helpful information but still have not been able to resolve my issue. Would you be able to offer any assistance with flowing content?
Can you post a link to the other thread?
you can find the thread at
[url]http://www.acrobatusers.com/forums/aucbb/viewtopic.php?pid=69607#p69607[/url]
Top