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Something has killed links to Explorer views

teledu
Registered: May 10 2007
Posts: 42
Answered

Although links to a Windows Explorer folder view cannot be created with Acrobat's link tool, such very useful hyperlinks created in Office are successfully translated by pdfMaker.

In recent weeks these links have stopped working in v8 & 9, and throw up an erroneous message that the action has been disallowed by the system administrator.

The links still work in Acrobat 7 and earlier, so it looks like an issue from the turning on of 'enhanced security' update, but turning it off doesn't resolve the issue.

This has been reported by another user, so its not a local problem.
See related posts in the user-to-user forum:-

http://forums.adobe.com/message/3043714#3043714

http://forums.adobe.com/thread/306602?tstart=0

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Actually this behavior isn't directly related to the new "enhanced security" settings in Acrobat 9.3 per se but it is directly related to application-related security features that have been incorporated into Acrobat 8 and 9. This is probably why turning off "enhanced security" didn't resolve your issue.

What you've encountered are new application security defaults that create white and black lists for application types that can be launched from an attachment, multimedia types, multimedia players, JavaScript APIs, and network and protocol access. You can find out more about these settings in the [url=http://learn.adobe.com/wiki/download/attachments/64389123/AcrobatApplicationSecurity.pdf?version=1]External Content Access Technical Guide[/url]. Check out section 5.1 on black lists and white lists.

To change the new black list behavior, you'll need to modify your registry as detailed in the documentation. The instructions also detail how you can propagate this setting across multiple machines using a BAT file during a user's logon or incorporate the changes in the Acrobat Customization Wizard for enterprise deployment.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

teledu
Registered: May 10 2007
Posts: 42
On Aug 18th I responded outside the forum:

Thanks Lori, appreciate that.

I've forwarded the topic link to our admin and asked them to
evaluate / comment, as they will understand the tech content
better than I do and be able to test the registry hack.
From my lay perspective I would suggest that the Technical
Guide doesn't seem to specifically address this issue, as we
are launching a file from a link, not an attachment, and the
error message is misleading and not included in the guide.

and Lori kindly answered:-
Hum, you're right this information is specific for attachments. Perhaps the folks I directed my question to thought this was what you were referring to. Or, perhaps that were just referring to the blacklist table.
Let me double-check.
**********

Can we have an update please?
More folks are finding problems...... http://forums.adobe.com/message/3189573#3189573

UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
Accepted Answer
Applying the 9.4 update released this week will resolve your problem.
exstock5
Registered: Oct 12 2010
Posts: 2
Updating to 9.4 did not fix this problem for me. Any other solutions??
teledu
Registered: May 10 2007
Posts: 42
For some reason I didn't get an auto-email to let me know there had been any further posts, but thanks UVSAR. Today we discovered by accident that 8.2.5 (and the latest updates to v9, and v10) silently fix this.