These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

PDF drops textures from complex SketchUp files

SeattleUser
SeattleUser's picture
Registered: Nov 21 2008
Posts: 108

We are working in some complex SketchUp files that, when printing various scenes to PDF, certain portions of the image often disappear (usually textures, but not necessarily limited to those). We ran some tests and found that if we cancel the PDF process midway, we do indeed only get a partial rendering - whatever SketchUp was able to send to Acrobat. Our theory is that SketchUp is not fast enough in sending out its data for Acrobat to render into a PDF, so Acrobat just thinks, "hey, this application is so slow, it must be finished", and it quits partway through the process. Has anyone else seen this and, if this theory is correct, is there a way to tell Acrobat to wait until the application has finished sending before it just 'quits'?

This occurs on multiple machines, all of which are using Windows XP SP3.

My Product Information:
Acrobat Pro 9.1.2, Windows
SeattleUser
SeattleUser's picture
Registered: Nov 21 2008
Posts: 108
Harry, maybe your models are not as complex as ours. Our simpler models go through without a problem, but the complex ones seem to cause Acrobat to think that SketchUp is finished...when in fact, it is not.

We did discover a work-around: doPDF is a free PDF print driver available online that works faster than Acrobat and has never dropped a texture to date. This seems to imply that Acrobat's programming is at fault since no other settings were changed from within SketchUp when sending models to either print driver.