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can't open Acrobat 7.0 Pro in Safari

nw quilter
Registered: Dec 3 2009
Posts: 2
Answered

PDFs on a web page in Safari used to open up in Acrobat, I think in a seperate page. That was fine with me. Now the page is still a Safari page, but is black, blank. I understand there may be conflicts between Acrobat and Reader. I have Acrobat 7.0 Pro in CS2, and Reader 9.0. The chart at http://kb2.adobe.com/cps/333/333223.php says there is no conflict. Both my Reader and Acrobat are set to open Acrobat from web pages. However, all I get is a black, blank page. If I switch the Preferences to Reader, it does work, however, I want to use my Acrobat 7.0 Pro. It is a more complete program, yes?

Shall I Uninstall Reader?
Where do I go to tell Safari to open PDFs in a separate window?

Thanks for any help on this.

My Product Information:
Acrobat Pro 7.0, Macintosh
daka630
Expert
Registered: Mar 1 2007
Posts: 1420
Hi,
The issue maybe associated with either or both of:
--| Having different release versions of Acrobat/Adobe Reader.
--| Having Acrobat 7.x with Safari.

I've had no problems with using the same release versions of Acrobat/Adobe Reader in Windows OS.
On the occasion that I "mixed" - problems (I "knew better" ... but ).
So, perhaps, you need to remove Adobe Reader 9.
This may discomboogle some of what Acrobat 7 relies upon.
If so, you may have to deactivate & reinstall (if a 'repair' does not do it for you).Regarding Safari -
This TechNote appears to indicate that at least release 8.x is needed (?).
[url=http://kb2.adobe.com/cps/333/333504.php]Acrobat PDF-capable web browsers and PDFMaker-compatible applications (Acrobat 6.x - 9.x on Windows and Mac OS)[/url]

Oh yes, good to know ...
With one (Reader or Acrobat) is installed & you start install of the other - pay attention to the dialogs.
Should be one that identifies you already have "x" installed for viewing PDF - do you want to leave it as default or set the application being installed as default.. (or words to that affect).
Make your choice there. Later is, effectively, too late.


Be well...

Be well...