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Disappearing comments

gaylagroom
Registered: Apr 11 2007
Posts: 2

We are producing a book. The author and proofreader write comments in pdf's of each chapter and forward them to the editor/layout person (me). Four times now, each of these contributors closed their pdf with a number of comments in it and later reopened the document to find all the comments were gone.
 
What is going on, and how can we stop it??

My Product Information:
Acrobat Pro 6.0.0, Macintosh
cynthiarudy
Acrobat 9Team
Registered: Aug 17 2006
Posts: 8
What version of Acrobat are your writers using? Are they using Reader or Pro? Did they save their files with the comments?

Cynthia Rudy, is CEO of C Graphics Inc., a computer training and consulting firm since 1983, based out of Denver Colorado. Cynthia is an Adobe Certified Expert, CTT+ certified, member of the Adobe Professional Group and Chair of the Denver Acrobat Users G