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Files corrupting after adding stamps and comments

Forum Index > Collaboration & Commenting > Files corrupting after adding stamps and comments
2009-09-09 13:47:36
bbbanks
Registered: Sep 9 2009
Posts: 2
Answered

I have two users running Acrobat 9pro that are merging multiple pdf files and then marking them up with custom stamps and comment fields. The files may range from 80 - 300 pages with comments on every page. Randomly they will get to a point where the software will not let them add another comment and must close Adobe. When they open, the file tries to restore and the restore is now corrupted. They can not make any more additions to the file. Any thoughts on the cause would be greatly appreciated as it is my 2 financial people and even though I tell them to save often, they tend to loose 2-3 hours of work every time.

My Product Information:
Acrobat Pro 9.1.3, Windows
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2009-11-11 07:06:11
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Sometimes this problem can be associated with poor network connectivity as detailed in the following [url=http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=19267]post[/url]. Here is one suggestion to help you determine where the error may be.

You can try this technique to identify the pages that have invalid annotation objects on them:
1. Document > Extract Pages and select "Extract Pages As Separate Files".
2. Set the destination to a 'dedicated' folder that won't contain any other files and click OK.
3. During the extraction, click OK in all the message boxes that appear.
4. After the extraction, look in the destination folder to see which pages are missing -- these will be the pages that have invalid annotation objects.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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