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Shared review crashes

Forum Index > Collaboration & Commenting > Shared review crashes
2008-03-05 16:10:03
awinslow
Registered: Feb 27 2008
Posts: 9

I've been working with Adobe support for a week and no one can seem to find the answer to this. I'm uploading pdfs to a secure webDAV server for shared review. At the tail end of saving to the server, Acrobat quits. The problem is that once in awhile it will go through. We've checked my keychains, user setup, access, etc. I even got a brand new computer. All my settings with my hard drive and server are exactly the same as other employees who perform reviews just fine.

I can seem to repeat creating a new pdf from Adobe and it goes through. It's taking existing pdfs that were created (exported) from InDesign where the issue arises. Is there a particular way I have to save pdfs? Is there a preference in inDesign I need to set to allow for shared reviews?

My mail client is Entourage 11.4.0. A coworker is on 11.3.3 and doesn't have issues, but I don't see why my version of Entourage is the issue.

My IT person and Adobe support seem to be stumped because we can't replicate the problem every time to isolate where the issue is coming from. Any insight would be much appreciated.
Thanks

My Product Information:
Acrobat Pro 8.1.2, Macintosh
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2008-03-06 06:53:40
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
In your work with support have you made sure that the DAV verbs from Acrobat are reaching the WebDAV server? Sometimes proxy servers do not forward the DAV verbs. If they're not being forwarded then you'll need to:
- Edit your Internet settings to bypass the proxy for the comments server.
- Edit your Internet settings to use a direct connection to the Internet.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-03-06 11:56:57
#2
awinslow
Registered: Feb 27 2008
Posts: 9
Is this a setting my IT person needs to make on our server, or something I need to do in my internet preferences?
thanks!
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2008-03-07 04:04:04
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
This is something your IT person needs to make sure is set up. You can also refer your IT person to the Setup and Administration Guide for Online Collaboration under this forum's FAQ for more information at:
http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=1842

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-03-12 15:20:14
#4
awinslow
Registered: Feb 27 2008
Posts: 9
My IT person looked at the entire document and everything seems to be in order on our end, both on our server and in my computer settings. Could there be something on the webDAV end we need to look into?
Seems as though if the settings weren't right it wouldn't work at all. I do have successful uploads at times, but most often not. It seems to crash as its saving the shared review-enabled PDF file.
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