Please help!
I produce materials for a university with three campuses in different cities.
I initiated a system of shared reviews for comments from collaborators in the other two campuses, thinking it would be a simple way of sharing information.
I have one user who has tried to post comments, but I do not receive them.
I have even gone through the process with her over the phone. When she clicks "publish comments" it tells her that "2 comments were successfully published".
I then click on "Check for New Comments" and it tells me that "No new comments" are available.
Other users in my office are able to post and view comments without problem, however they are on the same network as I am. But since the document is published on acrobat.com, location should not be an issue, should it?
The document’s deadline has not yet passed, and the review is set up so that "anyone with the link can view the file".
I have created the review using Acrobat Pro 9.4.2 on Mac OS X. The person in question is using Acrobat Reader X on Windows (not sure of windows version).
I would appreciate any help you can offer to get this procedure running smoothly for me.