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Acro Pro via CS4 Master onto Windows 7 x64 = No PDF Printer?

JeeperDon
Registered: Jan 11 2009
Posts: 13
Answered

This is a stretch since Win7 has been avail 2 days. I install Acro Pro (and Photoshop and Dreamweaver) and all goes well, but I do not end up with a PDF printer device. I do get the port though.

My Product Information:
Acrobat Pro 9.0, Windows
berning
Registered: Jan 15 2009
Posts: 9
I am running Windows 7 x64 with CS4 Master and have the exact same problem.
JeeperDon
Registered: Jan 11 2009
Posts: 13
My son is running Win7x32 and does not have the problem, PDF printer showed up during install as usual. I temporarily used one of the free PDF Printers, but I'd rather get the Acro one installed correctly.
berning
Registered: Jan 15 2009
Posts: 9
I had it running fine under Vista 32 bit. I looked into it and this is a widespread seemingly unfixable problem. I will keep plugging away at it and if I find a resolution I'll post it here.
JeeperDon
Registered: Jan 11 2009
Posts: 13
That's what I found too. I had it running normally on Vista x64 before this. I didn't notice no PDF driver on Win 7 until I went to use it. All other aspects of the install on Win7 x64 went normally, no errors, and all else seems to be fine.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Acrobat 9 doesn't support Win7 at this point, here is a link to [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403532]current system requirements[/url].

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

JeeperDon
Registered: Jan 11 2009
Posts: 13
lkassuba wrote:
Acrobat 9 doesn't support Win7 at this point, here is a link to [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403532]current system requirements[/url].
Ms. Kassuba, thank you. I expected not, as this is all new, and what we W7beta users are doing is all experimental. MS is also 'not supporting' the beta, but it's here as "use at your own risk". I (we?) would really appreciate Adobe being able to do the same and provide a "use at your own risk" beta version of a patch/module to allow the PDF printer driver to appear. You know you (Adobe) has Win 7 and is actively working on this.
berning
Registered: Jan 15 2009
Posts: 9
Glad to know Adobe knows ... having a beta fix or something for those of us testing W7 would be good too.

I have seen many, seemingly unfixable, issues with Acrobat Printing and 64 bit Windows versions that are not Windows 7 though ...
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Here is one suggestion from the [url=http://www.adobeforums.com/webx/[email protected]@.59b78424]Acrobat U2U forum from Khanh D Nguyen[/url]:
•Click your Start Button and select Control Panel
•Select Devices and Printers
•Select Add a printer
•Select Add a local printer
•Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down. Click Next
•Click the Have Disk… button
•Click the Browse… button
•Navigate to C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF
•Select AdobePDF.inf from the list, then click the OK button
•You will see many Adobe PDF Converters in the list, however count six down from the top and click Next
•Name your printer, in my case I named mine Adobe PDF
•Follow the rest of the prompts

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

JeeperDon
Registered: Jan 11 2009
Posts: 13
That worked fine, though I had to dig around for the folder for the INF file. I found it here in my case:

C:\Program Files (x86)\Common Files\Adobe\Installers\b2d6abde968e6f277ddbfd501383e02\Acrobat 9.0\Acrobat\Xtras\AdobePDF

...rather than the folder you specified.

Thank you for sticking with it. I'm a happy CS4+Win7 user now.

Don
berning
Registered: Jan 15 2009
Posts: 9
The fix worked for me without issue, and I found the INF via the path mentioned. No problems. Glad to have gotten a fix.
mezzomix
Registered: Feb 2 2009
Posts: 1
lkassuba wrote:
Here is one suggestion from the [url=http://www.adobeforums.com/webx/[email protected]@.59b78424]Acrobat U2U forum from Khanh D Nguyen[/url]:
•Click your Start Button and select Control Panel
•Select Devices and Printers
•Select Add a printer
•Select Add a local printer
•Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down. Click Next
•Click the Have Disk… button
•Click the Browse… button
•Navigate to C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF
•Select AdobePDF.inf from the list, then click the OK button
•You will see many Adobe PDF Converters in the list, however count six down from the top and click Next
•Name your printer, in my case I named mine Adobe PDF
•Follow the rest of the prompts
This worked well for me with exact the same path listed here. I have 10 inf-files in this directory, so the "Add Printer wizzard" lists 10 printers, each called "Adobe PDF Converter" without further differentiator. As i tried one "Adobe PDF Converter" by one, the wizzard crashed serveral times. It was the 7th driver, which worked for me.

At choosing the port to connect the PDF print driver, I choosed "Desktop\*.pdf (Adobe PDF)", which makes my PDF printer driver save the PDF files to my desktop by default, which I like more.

Best regards
JeeperDon
Registered: Jan 11 2009
Posts: 13
For completeness to this thread, in case anyone is interested, Windows 7 build 7068 does not have the problem that started this thread. The Adobe PDF Converter installed as usual with the normal Acro install from CS4.