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Acrobat 7 Pro won't activate Adobe won't help!

Forum Index > Deployment & Installation > Acrobat 7 Pro won't activate Adobe won't help!
2009-09-01 05:54:38
igprinting
Registered: Sep 1 2009
Posts: 9
Answered

After a computer crash, Windows had a repair install. After that Acrobat 7 (CS2) won't activate. After a few dozen calls to customer service (?), who admitted it's not working, and don't know why, all I get is a runaround. I've gotten stories ranging from "the earthquake in Japan may have damaged one of our servers" to "there's no support - upgrade to something newer". Who do I call now? The last CS supervisor told me to use the support portal to post a case, and I would get a response that would definitely fix the problem, within 24 hours. That was 8 days ago! Any suggestions?

My Product Information:
Acrobat Pro 7.0.9, Windows
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2009-09-02 08:58:33
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Has your activiation issue been addressed by customer service?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-09-02 09:06:03
#2
igprinting
Registered: Sep 1 2009
Posts: 9
About 2 dozen times since Aug. 14. ... This morning I received an email saying the case was closed and a resolution will be found in the attached email, but the attached email only contained my original message, NO information at all! I just checked and saw a new message on the support portal page about them "increasing my activation seats" and I can try it within 24 hours... We''ll see.
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2009-09-03 06:46:29
#3
igprinting
Registered: Sep 1 2009
Posts: 9
Still doesn't work...
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2009-09-03 11:45:30
#4
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Here are some suggestions for resolving this in the U2U forum in the following [url=http://forums.adobe.com/message/2055991;jsessionid=8B12DBA2BBFC58D46AD4275A33134D76.node0]post[/url]. It's a long post but you might find the information at the bottom useful.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-09-03 12:33:21
#5
igprinting
Registered: Sep 1 2009
Posts: 9
Thanks!
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2009-09-03 12:52:13
#6
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
You're welcome. Please let us know if it works for you.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-09-03 13:23:07
#7
igprinting
Registered: Sep 1 2009
Posts: 9
THANK YOU!!!!!!!!!!!!THANK YOU!!!!!!!!!!!!THANK YOU!!!!!!!!!!!!THANK YOU!!!!!!!!!!!!
IT WORKS NOW! Do you work for Adobe?
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2009-09-03 13:28:31
#8
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Wonderful. AcrobatUsers.com is an Adobe site.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-09-26 06:47:50
#9
agape731
Registered: Sep 26 2009
Posts: 1
To the Administrator, I was on the phone with Adobe for 5 hours yesterday with this issue and I followed the link you provided and none of those suggested solutions helped me.

I can't use any of my CS2 products......and they will not activate. Adobe confirmed that I have a valid product and serial number but did nothing to help me solve the problem.
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2009-09-28 08:11:50
#10
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
There is an email address in the following [url=http://www.adobe.com/support/open_letter_to_adobe_customers/]letter[/url] that you can contact for unresolved customer service issues.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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