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Acrobat Pro 8 ToolBar problem

RussJones
Registered: Nov 19 2008
Posts: 8

Hi,

2 days ago I bought a new Dell T5400 precision workstation. I am using XP Pro SP3. No anti-virus software yet.

After installing everything (Office, Quark, PageMaker, CS3) I launched Acrobat and all seemed well until I used the cropping tool.

At this point everything slowed to a crawl.

Same problem if I use the hand tool - perhaps other tools may also give the problem.

Uninstalled every application including CS3 and used the cleansweep utility (think it is called that) to make sure no legacy bits of CS3 remained.

Re-installed just Acrobat Pro but the problem persists. The programme launches in a blink of an eye and I can zoom in and out at blistering speed until I use the crop tool and then everything just slows right down again to the point where you think the application has frozen. After quiting and re-launching everything works at blistering speed again until I use the cropping tool or the hand tool. Same problem if I choose Document > Crop Pages.

Have tried several different Acrobat files.

Tried installing the Acrobat updates one at a time until 8.1.6 (I think) but the problem persists.

So now, apart from any software that was pre-installed on the machine the only things I have added is Acrobat Pro 8.

The only other think to say is that I used PartitionMagic from Norton before I started.

I haven't tried to re-install the system software and am reluctant to go through this pain unless someone has overcome this problem by doing this before.

I'm guessing that Acrobat 8 Pro has a conflict issue with something on the machine.

Does anyone have any ideas?

Russ

My Product Information:
Acrobat Pro 8.0, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
You might try deleting your temp files to see if it corrects the problem as suggested in this [url=http://kb2.adobe.com/cps/403/kb403720.php]technical note[/url].

Compression software can interfere with Acrobat when it attempts to store and access files and resources. Can you disable this to test?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

RussJones
Registered: Nov 19 2008
Posts: 8
Thank you Ikassuba,

In fact we may have found the problem.

I had a PC Wizard around for 5 hours yesterday and in the end it turns out that the graphic card supplied with my Dell Workstation is not supported by Acrobat 8.

The card in question is a Nvidia Quadro 290.

However, by turning off a few in-depth settings and turning some others on, we were able to trick it into working once we turned on the 2D GPU (can't remember the exact name - and can't check it as I'm replying from home and on a MAC) setting in Acrobat's preferences.

Without changing these in-depth settings (something about memory management allocation) selecting the 2D GPU box made no difference.

Many thanks for your suggestion nonetheless.

Russ
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
I was wondering if it had something to do with the display since the issue appeared while performing an image intensive procedure.

Thanks for updating your post.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.