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Acrobat Reader 9 Freeze computer - Activation problem?

Forum Index > Deployment & Installation > Acrobat Reader 9 Freeze computer - Activation problem?
2009-09-01 06:34:51
stooker76
Registered: Sep 1 2009
Posts: 3

Hi!

I am installing Acrobat Reader 9 Standard on a Dell with windows XP Pro. No problem with the installation.

When I start the program (Reader or Distiller), the program work for 3-10 secs and freeze the computer. I cannot use task manager to kill the process. I need to reset the computer.

I have tried to install the patch, with the same result at the end. I have de-installer and re-installer under the admin account with the same result.

I have now installed the software on my laptop and I can see that when I start the program, an activation windows pop-up. Could it be the activation program the problem?

Thanks!

Francis

My Product Information:
Acrobat Standard 9.1.3, Windows
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2009-09-02 08:56:57
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Have you tried running the Repair Acrobat Installation command from under the Help menu immediately when you launch the program?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-09-03 11:12:37
#2
stooker76
Registered: Sep 1 2009
Posts: 3
lkassuba wrote:
Have you tried running the Repair Acrobat Installation command from under the Help menu immediately when you launch the program?
I have tried the repair, but the computer freeze and cannot complete the repair. I have done some debugging and is what I found.

When I disconnect the network cable, Acrobat run fine. I have downloaded and installed Process Explorer. When I start Acrobat, I can see that Acrobat is starting fnplicensingservice.exe. It's the program that is freezing the computer. I have searched the web for this program, tried to remove it, but without success (Acrobat need this program to validate the software).

So, I have added to my host file the following : 127.0.0.1 activate.adobe.com (I dont remember exactly the server name) and my problem is now gone.

Francis
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2009-09-03 11:30:11
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
stooker76 wrote:
So, I have added to my host file the following : 127.0.0.1 activate.adobe.com (I dont remember exactly the server name) and my problem is now gone.
Thanks for updating your post with this solution.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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