I purchased CS5 about two months ago. After installing CS5 successfully, when I tried to install Acrobat 10 Pro, the installation won't accept the serial #. By the way, the PC had Acrobat 6 Pro on it which I uninstalled before installing CS5. Acrobat 10 had an option to install it in trial mode. So in installed it in trial mode thinking it may accept the serial # once installed or I can get help from Adobe. Long story short neither option worked.
So I uninstalled Acrobat 10 and then tried to re-install it. It still won't accept the serial #. I cancelled the installation. In my 20 years of experience with computers I have never seen a product that didn't accept a valid serial #!
However, when I tried installing it using an Acrobat 10 Pro disc that was ordered with volume licensing it accepted the serial # for Acrobat 10 that came with CS5. After installation I was able to activate it. This was a bit odd that the serial # didn't work with the disc it's meant for but it worked with a volume licensing disc.
Now the problem is that every now and then a message pops up asking to activate Acrobat which is already activated. The options to activate and deactivate are disabled under Help on the main menu. It's very annoying. What's one to do? Any help is appreciated.
Interesting... because CS5 does not ship with Acrobat X (ten). It only ships with Acrobat 9. The serial number shipped with CS5 is only for Acrobat 9.
The how's, why's (along with other grumbling surrounding this will not be discussed here).
I do not think your EA (CLP/TLP, etc.) agreement version of A10 is working with the A9-CS5 serial number. Hence the activation messages. In other words, because you are receiving activation messages the serial number didn't 'take'. The EA product versions have a different installer and activation logic module to meet the technical needs of the larger, enterprise customer. Because of this we are bound by tighter contractual requirements than just those contained in the EULA. For a small price break we get to have Adobe's lawyers check our shoe sizes on a regular basis. :) But, when you buy 35,000 licenses a small per-seat price break is a lot of money.
So, uninstall the entire Acrobat kit and caboodle. Reinstall only what came out of the CS5 box with only the serial numbers supplied with CS5. If you wish to upgrade the Acrobat installation from 9 to 10 you are welcome to purchase an upgrade, a new serial number will be issued and you can perform that effort manually.
I hope this helps.
Doug
Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com