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Black and White Document Shows up Yellow

Forum Index > Deployment & Installation > Black and White Document Shows up Yellow
2007-10-09 11:43:11
tyg_
Registered: Oct 9 2007
Posts: 8

I have a Windows XP, Adobe Reader 7.0.9 installation that is producing odd colors from black and white PDF documents. The whole document is yellow (sometimes there is a little purple) with white text. I can change the look of the document by changing the accessibility options and replacing with black and white or replacing with system colors which does the same thing and I get the document to look right (black and white) on the screen. However when the document prints it appears to use the yellow and white scheme on a black and white printer so I get a couple of grey boxes as my print out. I've uninstalled Adobe Reader deleted all the file folders and registry entries I could find and reinstalled Adobe Reader and I still get yellow. I can open the PDF file on any of 200 other computers and I get my black and white document. I have checked the system font and color settings they appear to be Windows default. Any suggestions to resolve this issue would be appreciated.

My Product Information:
Reader 7.0.9, Windows
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2007-10-17 10:36:55
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Hi tyg_,

I would try re-creating the preferences folder to see if this corrects the problems. You can do this by following tip number 5 in the following technical note:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=332287&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=332287&sliceId=2[/url]Hope this helps,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2007-10-19 10:00:39
#2
tyg_
Registered: Oct 9 2007
Posts: 8
This seems to have had no effect on the color issue we are experiencing. It affects any user that signs in to this machine.
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2007-10-24 09:58:33
#3
tyg_
Registered: Oct 9 2007
Posts: 8
I have went so far as to re-image the hard drive which amounts to a fresh Windows install and it still has no effect. I have 40 other computers of the exact same make and model with the same image that are working fine. Any ideas?
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2007-10-26 15:39:43
#4
tyg_
Registered: Oct 9 2007
Posts: 8
Just to let you know if you were curious we swapped mother boards and hard drives and ram and finally the CPU and detected that it was an instruction failing in the CPU. Running a diagnostic utility provided by HP shows that the processor is faulty but the funky colors in Adobe Acrobat Reader were the only apparent symptoms.
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