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can't find serial number

s3ryan
Registered: Apr 6 2009
Posts: 3

I purchased Adobe Acrobat 9 some time ago (January 2008) and am just getting around to installing it but I don't know where to find the serial number - it's not the number printed on the case - how do I get this?

My Product Information:
Acrobat Pro 9.0, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
The serial number for a single-user, shrink-wrapped Adobe product is located on the back cover of the CD-ROM/DVD-ROM jewel case, or on a sticker on the CD/DVD sleeve.

Here are some [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15290&sliceId=2]additional tips[/url] for tracking down your serial number.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

JHobbs
Registered: Jun 18 2009
Posts: 4
Hello, I purchased 9.0 Pro Ext online, got my serial number and downloaded/installed with no hassles back in January. My HD crashed last week and I am reinstalling my software...I don't have the serial #.

However, I did download it to my laptop as well, so, can I retrieve the serial # from it so I can reinstall it on my desktop?

Help!!!

JH
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
The serial number for a single-user Adobe branded product purchased and downloaded from the Adobe Store is located in your order confirmation e-mail and in your [url=https://www.adobe.com/cfusion/membership/index.cfm?nf=1]Adobe account[/url].

In your Adobe account, click the View Order History link and then the Your Downloads link. The serial number is located on the Download screen next to the download link.

Are you able to access your serial number from your Adobe Account?

If not, I would suggest contacting [url=http://kb2.adobe.com/cps/152/tn_15290.php#notetwo]Customer Service[/url] for assistance.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

JHobbs
Registered: Jun 18 2009
Posts: 4
Thanks, but I did not purchase it from Adobe directly but through another online source...so, it is not online with Adobe. How can I pull it from the software itself? :)