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Can't Uninstall Acrobat Pro 9. It's Not on Uninstall or Change Program

yukikon
Registered: Mar 18 2010
Posts: 11

Hi,
I have installed a Adobe Acrobat 9 Pro Extended trial version and now I want to uninstall it but I couldn't find the uninstall file in my laptop. I couldn't find the Acrobat 9 Pro Extended in "Uninstall or change program" as well. I need some one to guide me how can I uninstall Adobe Acrobat 9 Pro Extended from my laptop.
Thank you.
-yukikon-
Windows 7

My Product Information:
Acrobat Pro Extended 9.0, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this from a CS4 trial or just standalone Acrobat 9 Pro Extended trial?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

yukikon
Registered: Mar 18 2010
Posts: 11
I believe it is standalone Acrobat 9 Pro Extended trial.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are you using admin credentials to uninstall?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

yukikon
Registered: Mar 18 2010
Posts: 11
Yes, I login as administrator and I couldn't find the Adobe Acrobat Pro 9 Extended "uninstall" file there. I couldn't find "uninstall" file in my Program Files Adobe Acrobat 9 folder and I couldn't find the Acrobat 9 Pro Extended listed on "Uninstall or change program" too. That is weird.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this 9.2 or later?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

yukikon
Registered: Mar 18 2010
Posts: 11
9.3.1 version.
yukikon
Registered: Mar 18 2010
Posts: 11
Any idea how to uninstall my trial Adobe Acrobat 9 Pro Extended from my laptop?
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try downloading Microsoft Clean Up Utility and install it:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Once installed, pull down the menu Start and Programs , and click on Windows Install Clean Up to launch it. Select Adobe Acrobat (be careful not to select anything else ) from the list, click on Remove then click on Exit and restart your computer.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

yukikon
Registered: Mar 18 2010
Posts: 11
hi lkassuba, thanks for the guidance. I installed the Microsoft Windows Clean Up and remove the trial Adobe Acrobat 9 Pro Extended from my laptop but I still can see the residual Adobe Acrobat in my laptop. For example, I still can see the Adobe acrobat icon on my Microsoft Outlook there. I still manage to open a pdf file and reading for 30 sec a window pop up asking me to register with a new serial number. It is just means that the trial Adobe Acrobat 9 Pro Extended has not been completely erased from my computer. Why?
Can I get in the "Regedit" to delete all my Arobat 9 folder there? I plan to completely erase it and re-install a better version. Please help me.
Thanks.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Did you ever have any earlier versions of Acrobat on your system?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

yukikon
Registered: Mar 18 2010
Posts: 11
No other version being installed. I upgrade my laptop from Windows XP to Windows 7 Ultimate with format my whole hard drive before I install the Windows 7. On top of that, in the Microsoft Windows Clean Up, there is only Adobe Acrobat 9 is showing on the list, no other version of Acrobat on the system.
glgw
Registered: May 20 2010
Posts: 1
I am having the same exact problem. I've uninstalled it but everytime I open a pdf it doesn't open the reader it opens Pro and prompts for a license key. This is very frustrating and suprising from an Adobe product
mstilley
Registered: Jun 9 2010
Posts: 5
What if Acrobat does not show up in the Windows install cleanup utility selection list?
Pauljj
Registered: Apr 30 2010
Posts: 1
there are settings in acrobat pro that let you choose which application you want to open pdf files with - you should choose a reader and not acrobat for this. it's annoying though how residual files are still left after you have "uninstalled"