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Error Msg: Using Professional 8 on Mac with CS3

2008-12-18 20:10:42

heckyes

Registered: Dec 18 2008

Posts: 2

Recently upgraded to CS3 and installed Acrobat Professional 8. Attempt to open Pro 8 and it displays a message on the lines of "need to have photoshop or another CS3 program open to use". The kicker is that I already had Photoshop and Illustrator CS3 both open at the time.

Help? Anyone know what's going on?

Thanks.

My Product Information:
Acrobat Pro 8.0, Macintosh

2009-01-05 11:26:41

lkassuba

Registered: Jun 28 2007

Posts: 3636

I believe this is because Acrobat 8 contains slightly different activation technology than CS3. If you attempt to activate Acrobat 8 before starting any other product in the suite, then you will see a message instructing you to launch another product in order to activate CS3. Here is a [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400786]technical note[/url]with further details.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.