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Error when opening pdf document with Reader 8.1

Sean76
Registered: Jul 9 2007
Posts: 10

I have upgraded from Reader 8.0 to 8.1. My visual basic program uses and ini file that when double clicked will open a file in acrobat reader. This worked fine in all version of Reader including 8.0. Now in 8.1 it opens acrobat but throws the error "There was an error opening this docuement. File cannot be found.". When I unistall 8.1 and reinstall 8.0, the program works fine.

Please help.

sdc
Registered: Jul 17 2007
Posts: 1
I'm having the exact same problem coming from a VB app. Did you ever find a solution?
Sean76
Registered: Jul 9 2007
Posts: 10
No luck yet. I am still looking for a solution. Interesting to note: if the file is on my C drive it throws this error, but if i move the file to a mapped server drive it will open. I really need to solve this so that it opens files off the C drive and nothing is making sense.

Please let me know if you have any ideas.
bluecorn
Registered: Jul 19 2007
Posts: 1
"There was an error opening this docuement. File cannot be found.".

The same thing happens on my computer.

Tried uninstalling, then reinstalling, 8.1 to correct the problem, but the error still occurs.

All Internet permissions both outgoing and incoming are enabled.

Could another software program be causing a conflict? If so, how does one go about determining which program and how to fix the problem?






Sean76 wrote:
I have upgraded from Reader 8.0 to 8.1. My visual basic program uses and ini file that when double clicked will open a file in acrobat reader. This worked fine in all version of Reader including 8.0. Now in 8.1 it opens acrobat but throws the error "There was an error opening this docuement. File cannot be found.". When I unistall 8.1 and reinstall 8.0, the program works fine.Please help.
Sean76
Registered: Jul 9 2007
Posts: 10
I finally found a solution to the "....File not Found" error I was getting in Reader 8.0. With my vb application, it was directing a link to open a pdf file on my c: drive. This path needs to be written in ms-dos conventions for folder naming. Where Program Files become Progra~1. Any file folder must be converted to 8 characters using this convention.

This worked great for me. It just took 5 months to stumble upon it.

I found it in this forum:

http://www.adobeforums.com/[email protected]@.3bc434a2/25
jwyble
Registered: Feb 9 2009
Posts: 1
Do this -

Start | Control Panel| Internet Options| Advanced Tab

Under Security

UNCHECK - Do Not save encrypted pages to disk

Click Ok

Close all windows including any IE windows you have open.

Open IE and try again.

If this doesnt work clear history and temporary internet files, including offline content.

Whos your Daddy?
goodiegoodman
Registered: Jun 2 2009
Posts: 1
We had the same issue with Acrobat v9, opening PDFs from inside the browser.

The following fixed the problem for us:

In Acrobat Reader, open the Preferences dialog under the Edit menu.
Select "Internet" from the category list on the left panel of the dialog.
Select "Display PDF in browser"
Click OK
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
The problem has to do with having spaces in the path/filename of the PDF that is passed to Adobe Reader when opening it from another application. If there are spaces in a path/filename, Adobe Reader will not parse it. To correct the problem, the application launching the PDFs need to embed literal double quotes around the path/filename.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

n4lb
Registered: Jun 4 2009
Posts: 7
I have just installed 9.1 and am having the same problem. I have tried all the above except the double quotations. Don't know how to do that.
Any suggestions?
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
n4lb wrote:
I have just installed 9.1 and am having the same problem. I have tried all the above except the double quotations. Don't know how to do that.
Any suggestions?
Are your PDFs launched from another application (i.e., VB)? If so, the developers will need to modify this.
If not, try Repairing your Acrobat installation from under the Help menu.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

n4lb
Registered: Jun 4 2009
Posts: 7
What does "DB" mean? I am getting e-mails with attachments that I want to open in Adobe and they won't open saying "error opening document this file cannot be found."
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4307
I think you mean "VB". And that is MiroSoft's "Visual Basic" programing language, that is used for writing computer applications.

Sometimes trying to open an attachment from an email does not work because the OS loses track of the path for the local temporary file of the attachment that is being attempted to be opened. You may need to download the file to a non-temporary location and then open the PDF. You could also try clearing the temporary folders form your system.

George Kaiser

lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
VB is Visual Basic. Some developers create applications that launch Reader automatically from their programs and in Reader 8 or later these folks need to put quotes around the pathname to the file to make it work correctly.

This is probably not related to what you're experiencing. Does this sound more like what you're experiencing?

When you select, but not open,a message with a PDF attachment in Microsoft Outlook 2003 or 2007 and then choose File > Print > Print Attachments, or right-click the message and select Print, you receive the error message, "There was an error opening this document. The selected file cannot be found."Details

You are using Outlook 2003 or 2007 with Windows Exchange Server 2003.

Solution
Open the message,and the PDF attachment,then choose File> Print in Acrobat or Adobe Reader.This came from a [url=http://kb2.adobe.com/cps/403/kb403531.php]technical note[/url] for known issues with Reader 9.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

n4lb
Registered: Jun 4 2009
Posts: 7
There is not a choice of "print in Acrobat" available. There is a "print" selection but it is grayed out.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Does the PDF that you're trying to print have security set that disallows printing? You can check this under File > Properties > Security tab.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

n4lb
Registered: Jun 4 2009
Posts: 7
I can't get to the file because it won't download. It stops downloading and says a file is missing. IT does this on anything I try to open from my e-mail account that is sent in acrobat form. I have tried deleting acrobat reader several times and turning the computer off and then back on and downloading the acrobat reader again but it still doesn't work. I can make everything work right from my lap top but not my desk top.
praveenzp
Registered: Jun 6 2009
Posts: 9
Hi, I am having a similar issue, let me briefly describe you the complete problem that I am facing.

I am using a very simple program to print a PDF file to Fax through the faxServer Object from my application.

I have a file at D:\Test.pdf, which opens perfectly when I double click on it. Also during the debugging I am able to see that the filename parameter passed from my application to faxserver instance is exactly D:\Test.pdf.

When the code reaches the faxServer.send(), the adobe reader opens with the error "There was an error opening this document. This file cannot be found"

What should I do and what is the parsing to be done in this case??? I am passing the file and adobe reader is expected to behave as it has been in the previous versions.

Currently I am reinstalling Adobe reader 6.0 everytime I need to fax, as the reader is updated via network everytime during the system restart.

I am really not clear because of the incompatibilty in the diffferent versions of adobe reader, any suggestion will be greatly appreciated. Please let me know incase any other details are required.

Thanks in advance,
Praveen

Thanks in advance,

Praveen

praveenzp
Registered: Jun 6 2009
Posts: 9
Hi, can anybody please let me know how to handle this adobe error?

Regards,
Praveen

Thanks in advance,

Praveen

lbannier
Registered: Jul 6 2009
Posts: 1
I have been having the same problem. Have tried uninstalling, reinstalling, rebooting. gkaiseril's suggestion of saving to a nontemporary location then opening worked for me. Thanks!
n4lb
Registered: Jun 4 2009
Posts: 7
I just reinstalled an old version and everything works fine now.
volador
Registered: Aug 1 2009
Posts: 1
I am getting the following error message for Acrobat Distiller at start up Unable to create the temporary folder.
Error 1008 - An attempt was made to reference a token that does not exist.

And when I try to open Acrobat Pro it does not open and get an error that says "Adobe Acrobat Professional 8.1 has stopped working."

Also, Adobe Illustrator and InDesign fail to open. Word also fails to create PDF file.

Please help.
test0001
Registered: Aug 30 2009
Posts: 4
lkassuba wrote:
The problem has to do with having spaces in the path/filename of the PDF that is passed to Adobe Reader when opening it from another application. If there are spaces in a path/filename, Adobe Reader will not parse it. To correct the problem, the application launching the PDFs need to embed literal double quotes around the path/filename.
Hi,

I got the same problem after upgraded to V9.1.
With reinstalled V8.1.3, it works fine.
And I am sure that there's no spaces in the path/filename of the PDF.

So what can I do?
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
test0001 wrote:
Hi,I got the same problem after upgraded to V9.1.
With reinstalled V8.1.3, it works fine.
And I am sure that there's no spaces in the path/filename of the PDF.

So what can I do?
Have you tried saving to a non-temporary file location?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

test0001
Registered: Aug 30 2009
Posts: 4
lkassuba wrote:
test0001 wrote:
Hi,I got the same problem after upgraded to V9.1.
With reinstalled V8.1.3, it works fine.
And I am sure that there's no spaces in the path/filename of the PDF.

So what can I do?
Have you tried saving to a non-temporary file location?
How to save to a non-temporary file location? I cannot open the PDF directly after download from server.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try copying/moving to your desktop or another place on your c: drive and then opening the file.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

test0001
Registered: Aug 30 2009
Posts: 4
lkassuba wrote:
Try copying/moving to your desktop or another place on your c: drive and then opening the file.
The pdf can be opened after save to my hardisk.
However, my problem is that the PDF was generated in server and client to open it from browser but we found the pdf cn not be opened directly from browser.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Make sure you have the following preference checked Edit > Preferences > Internet category "Display PDF in Browser".What type/version of browser are you using?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

test0001
Registered: Aug 30 2009
Posts: 4
lkassuba wrote:
Make sure you have the following preference checked Edit > Preferences > Internet category "Display PDF in Browser".What type/version of browser are you using?
Yes, the box "Display PDF in Browser" was checked.
one of my PC is using IE6 and another one is using IE7 but both encounterig the same problem.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Check out solution 2 in this technical note. It tells the browser where to find Adobe Acrobat or Adobe Reader is present and correct.

http://kb2.adobe.com/cps/405/kb405461.php

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

KMcFlorida
Registered: Sep 28 2009
Posts: 7
When using IE (but not Chrome) my browser fails to open FDF files that it could previously open with Acrobat 8.0.0.

When Acrobat v 8.1.2 or v. 9.0.0 are combined with IE (v. 6 or v.8 and likely v. 7) the files no longer will load in the browser.

Please note that I have this setup on 2 IIS servers and 1 server works regardless of the browser/Acrobat versions on the client.

One thing that may be complicating this issue is the website is secured with HTTPS but to try to work around issues with loading these FDFs we are serving the FDFs from a different (non-HTTPS) directory on the same server.

Both sites are running on IIS6 with the same HTTPS & non-HTTP setup. Because one server works regardless of the version of Acrobat, it appears to be a setting on the server but what?Any ideas?

BTW, we are using FDF files rather than binary write techniques because a COM object is creating the FDFs.

Thanks.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
KMcFlorida wrote:
When using IE (but not Chrome) my browser fails to open FDF files that it could previously open with Acrobat 8.0.0.When Acrobat v 8.1.2 or v. 9.0.0 are combined with IE (v. 6 or v.8 and likely v. 7) the files no longer will load in the browser.

Please note that I have this setup on 2 IIS servers and 1 server works regardless of the browser/Acrobat versions on the client.

One thing that may be complicating this issue is the website is secured with HTTPS but to try to work around issues with loading these FDFs we are serving the FDFs from a different (non-HTTPS) directory on the same server.

Both sites are running on IIS6 with the same HTTPS & non-HTTP setup. Because one server works regardless of the version of Acrobat, it appears to be a setting on the server but what?Any ideas?

BTW, we are using FDF files rather than binary write techniques because a COM object is creating the FDFs.

Thanks.
It sounds like the server isn't properly MIME-typing the FDF file. This is registered by Acrobat. Have you tried repairing your Acrobat installation?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

Jim Ponder
Registered: Dec 8 2009
Posts: 1
This is related to one of 2 things:
1) C:\program files\adobe\blah blah blah and c:\program files (x86)\adobe\blah blah blah. (Quotes around the entire path at the program's level are missing. I just install adobe to its default location (one of the two above) and then copy it into the same location on the other.
2) Check the 'Display browser' needs to be turned on as described in prior posts.
This is my fix on a terminal server in an x64 Windows 2k3 environment. It should work in XP as well.
gorillaman
Registered: Jan 2 2010
Posts: 1
Hi I have a weird problem when using a vpn and try to download certain pdf files it stops at a certain percentage ie 50.79kb's of 55 kb's no matter what i've tried ie clearing cache's nothing seems to work.

thanks in anticipation

Mark
abmsp
Registered: Feb 9 2010
Posts: 1
Hi
I am just regular user from Acrobat 9.0 and I am struggling with my .pdf file. I made a Manual for the Company System and converted to .PDF format. This File has got links inside which as soon as the user click will bring another acrobat’s window displaying the contents. The thing is : I need to upload theses files into the company’s server folder and there I will need to create a subfolder where I will add the sub-files which are the links from the main document into a sub-folder to keep separate from the Main file . When I do that and I open the main document, all the links are there but is broken making impossible the access to then. I get the following error message: “There was an error opening this document. This file cannot be found”

I linked these files in Acrobat 9.00 version using the from the menu ‘TOOLS’ -> ‘ADVANCED EDITING’ -> ‘LINK TOOLS’.
Does anybody have any clue in how can I solve this path’s link problem.??
Thnx
Allan