Adobe Acrobat

On Oct 15 2007 I purchased Adobe Acrobat 8.0 professional. Using the CD I then installed the program on my PC which runs IE 6.0 and WIN XP Home SP-2. I following on screen instructions carefully and apparently succeeded and registered my software successfully. But after shutting down and rebooting as the screen instructions suggested I found a computer that was frozen. I could not execute any command-could not access any programs,could not get onto internet. I became desperate. I then shut down booted back up in safe mode and chose to run a system restore. Took considerable time but it did work when I specified a restore date earlier than my 8.0 install. But this procedure wiped out 8.0. I repeated this entire sequence two more times with same result.
I sutrongly suspect I have a malicious script or other nefarious hack that is affecting my pc. I am not competent enough to dare attempting to modify the registry. Is there anyt solution for me????

2007-10-29 05:04:26

lkassuba

Registered: Jun 28 2007

Posts: 3636

I'm sorry to hear you're having such difficulties with your installation. When something like this goes wrong, a methodical approach to debugging the issue usually provides the best results since the culprit can be so many different factors (i.e., incorrect data in your Windows registry, bad CD , hardward problems, etc.). We have a technical document that provides a methodical approach to troubleshooting at:
http://kb.adobe.com/selfservice/viewContent.do?externalId=333211&sliceId=2Also, keep in mind you can contact technical support for installation issues (after you register your product) at:
http://www.adobe.com/support/programs/acrobatpro/?tab:contact=1

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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Install failure of AAPro 8.0