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No PDF printer?

Forum Index > Deployment & Installation > No PDF printer?
2008-07-14 06:25:46
dxxvi
Registered: Jul 13 2008
Posts: 5

I downloaded the trial version of Acrobat 9 Pro Extended from the adobe website and installed it on a new XP SP3 (this machine had no Adobe product before). I don't see the Adobe PDF printer in the Control Panel | Printers and Faxes (when I installed Acrobat 8.1 pro, I saw that Adobe PDF printer in the Control Panel). That means I cannot print to PDF from some applications like Firefox.

How can I add a PDF printer with Acrobat 9 Pro (Extended)?

Regards.

My Product Information:
Acrobat Pro 8.1.2, Windows
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2008-07-15 06:43:43
#1
julian.thomas
Registered: Jul 15 2008
Posts: 1
I have the same problem, but on Windows XP sp2 with Creative Suite CS2 (without Acrobat) installed.

Julian
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2008-07-18 10:06:16
#2
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try running Detect and Repair from the Help menu to see if it corrects the problem. If not, the following technical note [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333221&sliceId=1]Error "Warning 20225..." or no Adobe PDF printer appears (Acrobat 8.0 and Acrobat 3D 8.0 on Windows)[/url] has some troubleshooting tips.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-07 19:34:09
#3
dxxvi
Registered: Jul 13 2008
Posts: 5
lkassuba wrote:
Try running Detect and Repair from the Help menu to see if it corrects the problem. If not, the following technical note [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333221&sliceId=1]Error "Warning 20225..." or no Adobe PDF printer appears (Acrobat 8.0 and Acrobat 3D 8.0 on Windows)[/url] has some troubleshooting tips.
I had the Print Spooler started and chose Help | Repair Acrobat Installation, then rebooted the machine, but still didn't see the PDF printer.

Do you have any suggestion?
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2008-08-11 09:35:14
#4
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this a 64-bit OS?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-11 10:42:51
#5
dxxvi
Registered: Jul 13 2008
Posts: 5
No, it's Windows XP Professional SP3 32-bit.
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2008-08-11 17:55:17
#6
bobwal70
Registered: Aug 11 2008
Posts: 5
this is exactly my problem, and i have tried the repair route with no success. checked in reg of xp3 and did not find adobe print folder
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2008-08-13 12:46:55
#7
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this install to a local disk or shared network install? The PDF printer won't install to a shared disk.
Also make sure you install to a path that does not contain extended ASCII or double-byte characters.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-13 17:55:11
#8
bobwal70
Registered: Aug 11 2008
Posts: 5
thanks for the reply, its my local disk . dont understand this

"does not contain extended ASCII or double-byte characters"

how do i find out if i have?
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2008-08-14 07:39:56
#9
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Does the pathname to where you're installing Acrobat contain only standard characters?

I've also tracked down some other suggestions for this issue on the U2U forum at:
http://www.adobeforums.com/webx?14@@.3bc48c88/0

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-16 08:55:08
#10
dxxvi
Registered: Jul 13 2008
Posts: 5
lkassuba wrote:
Does the pathname to where you're installing Acrobat contain only standard characters?I've also tracked down some other suggestions for this issue on the U2U forum at:
http://www.adobeforums.com/webx?14@@.3bc48c88/0
I installed acrobat 9 pro extended in the default path.
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2008-08-19 07:36:48
#11
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have any other applications that create PDF installed on your system? Have you tried to create a new user local account with administrator privileges, and then install Acrobat?
Have you tried to install Acrobat in Simplified mode? If this works perhaps your Print Spooler has additional dependencies or the Path system variable is being reset by another application.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-26 09:36:42
#12
bobwal70
Registered: Aug 11 2008
Posts: 5
i just checked my registry as i noticed in other peoples messages for other issues that they had reg entries for the pdf printer. now i have my own hp printer listed and excel printer but nothing for pdf printer. this must be wrong ?. can i create some reg entries to make this work. i have acrobat 8 on another computer and it works fine , can i copy the reg entries for the pdf printer on that and put them on this computer... this may sound stupid but im trying all possiblities.

thanks
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