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There was an error opening this document - Adobe Reader 6 and IE 6

Forum Index > Deployment & Installation > There was an error opening this document - Adobe Reader 6 and IE 6
2008-07-29 00:05:31
uchitha
Registered: Jul 28 2008
Posts: 3

Hi,

First bear with me for posting on this topic again. I've extensively searched on web and this forum on the same topic and found some suggestions but nothing worked for me.

The complete error is "There was an error opening this document. This file cannot be found"

Some suggestions I tried out are,
1. Making sure the file path is covered in double quotes
2. MS Dos convention file naming
3. Deleting temp internet files and Temp dir contents

The exact same opening of the document works fine with Firefox 2.0. Is there anything else I can use to narrow down my issue?

Anything at all is highly appreciated.

Thanks
Uchitha.

My Product Information:
Reader 6.0.5, Windows
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2008-08-13 13:01:26
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is this error occurring when you open a PDF from within IE6? Does it happen when you open a PDF in IE locally? Are these PDFs being served up from another application?
Do you have multiple versions of Acrobat/Reader installed? Have you tried doing a Repair of Reader from under the Help menu?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-14 01:52:24
#2
uchitha
Registered: Jul 28 2008
Posts: 3
Hello,

1. I only get this with IE 6
2. It does not happen when I open them locally
3. They are served from the same application
4. I only have 1 version of Adobe Reader in client machine
5. I haven't tried Repair

But I have been able to solve the problem. Here are the details.

Problem
----------
My application is actually a portal application running under DotNetNuke framework. (www.dotnetnuke.com). There are some default HTTP response headers DNN inject to each Response and some headers were the reasons for the problem. Specifically, it has the headers,
Cache-Control: no-cache
Pragma: no-cache
This somehow makes the adobe reader unable to find the downloaded pdf file in the temp directory

Solution
----------
I forced these headers to change to
Cache-Control: private
Pragma: cache to fix the problem.

Thank you for the response!

Uchitha.
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