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Acrobat Cannot Create PDF ERROR

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2011-11-13 17:44:48
firehawk
Registered: Nov 13 2011
Posts: 4
Answered

Hi,
I need to import a document created with Microsoft Word (.doc, .rtf) into Acrobat X Pro so I can make it into a fillable form that I can send to clients to have them fill out. It's my understanding that all they can do is fill it out aand print it, unable to email the filled form back to me.
Here's my problem:
When I try to import or open a .doc or .rtf document into Acbrobat it won't work and says "Acrobat could not create a new PDF form". I simply cannot get it to work. As a further test I imported a .bmp image and it did work.
I tried Adobe help with no avail. I do not understand why it will not work.
I am using Vista 64bit, Acrobat Pro X. The computer I have Acrobat installed on does not have MS Word installed, but I don't see why that makes any difference.
I appreciate any help with this matter because I bought Acrobat specifically for this purpose.

My Product Information:
Acrobat Pro 10.0, Windows
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2011-11-13 18:36:53
#1
Dimitri
Expert
Registered: Nov 1 2005
Posts: 1389
Accepted Answer
Hi firehawk,

Actually, it does matter that you do not have the application (Word) that created the document installed on the system Acorbat is installed on. Word is the only application that understands how to render a Word file, so when you select create PDF from file in Acrobat, first the file is opened in Word (in the background) then Acrobat converts it to PDF.

If you cannot get Word installed on that machine, you could print the file and then scan it to PDF with Acrobat and go from there.

Hope this helps,

Dimitri

Dimitri Munkirs
WindJack Solutions
pdfscripting.com

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2011-11-13 19:17:18
#2
firehawk
Registered: Nov 13 2011
Posts: 4
Dimitri wrote:
Hi firehawk,Actually, it does matter that you do not have the application (Word) that created the document installed on the system Acorbat is installed on. Word is the only application that understands how to render a Word file, so when you select create PDF from file in Acrobat, first the file is opened in Word (in the background) then Acrobat converts it to PDF.

If you cannot get Word installed on that machine, you could print the file and then scan it to PDF with Acrobat and go from there.

Hope this helps,

Dimitri
Thank you very much. That does help a lot. I was hoping that was not the case because the version I have of MS word on my notebook is only good for Win XP, wheras my Acrobat computer is running Vista 64. I cannot install acrobat on my notebook, nor can I install Word on my Acrobat computer. So, as you said I'll have to do a workaround. I appreciate the help.
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2011-11-13 19:57:07
#3
firehawk
Registered: Nov 13 2011
Posts: 4
I just remembered, I believe I also tested with a generic .txt document not created with MS Word. .rtf and .txt documents can be created and opened on a computer that MS word is not installed on but yet even those would not work in acrobat. Again, I will confirm this as soon as I return back home to where the acrobat computer is. (I was really tired so I may be mistaken)
Unfortunately my notebook computer is the only internet access I have and it's not at home so I have to go somewhere else to get online and get help.
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2011-11-13 19:55:41
#4
firehawk
Registered: Nov 13 2011
Posts: 4
I had one other idea. If I installed a MS word "viewer" on the acrobat machine, would that allow acrobat to perhaps open/convert the word files successfully?
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