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Emailing filled in forms using Windows 7/Windows Live Mail

Forum Index > Forms: Acrobat > Emailing filled in forms using Windows 7/Windows Live Mail
2010-02-24 14:30:23
ontarioblockparent
Registered: Feb 16 2010
Posts: 16
Answered

I have a form posted on the internet to be filled in by users and emailed to a certain person. It does everything I want it to do in Windows XP and Windows Vista. Probably the majority of the users that are going to be filling this thing in.

However it was recently filled in by a Windows 7 user. She clicked on the submit button and nothing happened. I added a "thank you for filling it in" script to see if something would happen and it worked but it didn't open the email program or tried to do anything other then that alert message.

Is there anything that can be done to fix this? Thanks for anyones help.

Here is a link to the form:

http://www.blockparent.on.ca/documents/forms/ResourcesOrderForm_Fillable.pdf

My Product Information:
Acrobat Pro Extended 9.2, Windows
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2010-02-25 11:57:46
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Does the Windows 7 user have Windows Live Mail set as the default email program? If they click on a mailto: link in the browser what happens?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-02-25 12:31:48
#2
ontarioblockparent
Registered: Feb 16 2010
Posts: 16
Yes it is set as the default email program and normal mail to links work perfectly.
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2010-02-25 12:44:04
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Was she using Reader 9.2 or later? This was the first version to support Windows 7.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-02-25 13:16:36
#4
ontarioblockparent
Registered: Feb 16 2010
Posts: 16
Shes got the newest version of reader. I don't remember what the version is but thats the first thing I thought of when it happened, I updated reader.
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2010-03-01 11:07:23
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is the following set? Edit > Preferences > Internet> Internet Settings, Programs, Set Program, Set Program Access and Computer Defaults, Custom, Choose a default email program.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-03-01 11:23:18
#6
ontarioblockparent
Registered: Feb 16 2010
Posts: 16
That fixed it. Thanks!
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2010-03-01 11:56:53
#7
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Thanks for letting us know.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-07-22 12:08:19
#8
Koleen
Registered: Jul 22 2010
Posts: 1
I have created a form with Acrobat 9 that contains an email submit button. The button works fine with our network users who use Outlook or Outlook Express, but it is not working when they have Windows Mail set as the default program. How can have Windows Mail be the email program, and not have to set up Outlook for them?

Koleen

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