I know this has been discussed and gone over many many times in this forum...It appears I've done everything right but I'm obviously missing something. I have Adobe Acrobat 8 Pro and a form I created. I enable Usage Rights in Adobe Reader and then email my clients the form. Some clients can edit and save it fine. But for some reason, some can not. This is very frustrating since the reason I bought the software was so I could do just that.
1) Is there a certain level of Reader the user should be using?
2) How should the user be saving the file? I imagine they would just select "Save As"
3) Once I enable reader rights, could there be something I'm doing that is removing them (like typing in a field and then saving)? From what I've read, the Enabling should be the very last thing I do before closing the file (which is what I am doing). When I look at the file I sent to a client who couldn't Save, and then select "Enable Usage Rights" again, it says the rights are already enabled and that if I want to remove them, I need to save a copy. So what is going on?!
Note: I do rename my original file with my client's name appended on to the file name before I email it. But I still do the enabling after this step.
Any help would be GREATLY appreciated!
Ask the clients who are having trouble what version of Adobe Reader they are using. In order to take advantage of the save rights feature, I believe they need to have at least Adober Reader version 7 or later. That could explain why it works for some and not others.
Hope this helps,
Dimitri
WindJack Solutions
www.windjack.com
www.pdfscripting.com
Dimitri Munkirs
WindJack Solutions
pdfscripting.com