Hello all....I'm seeking wisdom regarding an issue with sharing Adobe forms. We recently started using Acrobat forms for a multi step process that requires several users to open a form, add their data to verify completion of that step of the process, and save the changes. The blank original form (as well as all iterations) is saved in a Windows file share to which all users have equal rights.
The original (blank) form was created in Acrobat Professional 8.0 / LiveCycle 8.0 and has the Reader Rights enabled. Most users accessing the form have either Acrobat Standard 8.1, Acrobat Professional 8.0 or 8.1. Two users accessing the forms are using only Reader 9 and do not report the issue (but the others using full Acrobat do).
The problem seems to occur randomly with various copies of the form, but so far it seems that a user will open the form, make a change, save it once with no issue, but when they try to make a change and save it a second time the error pops up that reads: The document could not be saved. There was a problem reading this document (43). After which, there seems to be no remedy; the user can copy the file to their local drive and will still be unable to save the document. It's almost as if the process of saving the file once seems to alter some property that prevents further changes but I have no idea what that could be. Any help would be greatly appreciated.
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.