These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Form submission different if Adobe professional installed

joefawcett
Registered: Sep 7 2011
Posts: 4

We have created an Acrobat form that is either emailed or downloaded. It submits data to a standard web poage and a thank you message is shown. This works as expected if the user has Acrobat Reader installed, the thank you appears as a web page in their default browser.
If the user has Adobe professional installed though the response from the server opens in Professional and basically fails. Anyone got any ideas how I can get around this?
 
Thanks

Joe
http://joe.fawcett.name/

My Product Information:
Acrobat Standard 10.0, Windows
try67
Expert
Registered: Oct 30 2008
Posts: 2398
What kind of code are you using to show this message?

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

joefawcett
Registered: Sep 7 2011
Posts: 4
Well the Adobe form data is sent to our web page and we just out put a web page in resonse. There's a 'Thank You' message and some links to other pages. It's all written in ASP.NET.

Joe
http://joe.fawcett.name/

try67
Expert
Registered: Oct 30 2008
Posts: 2398
It doesn't sound like it has anything to do with Acrobat/Reader, then.
Are you just using the standard Submit a Form-action?

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

joefawcett
Registered: Sep 7 2011
Posts: 4
Yes. It submits the data as HTML to our web page. As I said it all works fine if the user has Reader installed, the 'Thank You' opens in their default browser. If they have Professional installed the response is opened in that and, not surprisingly, fails to render.

Joe
http://joe.fawcett.name/

try67
Expert
Registered: Oct 30 2008
Posts: 2398
Is the response a web-page, or a PDF?

- AcrobatUsers Community Expert - Contact me personally at try6767 [at] gmail [dot] com
Check out my custom-made scripts website: http://try67.blogspot.com

joefawcett
Registered: Sep 7 2011
Posts: 4
A web page.

Joe
http://joe.fawcett.name/