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2010-02-04 00:50:08
abdabs
Registered: Feb 4 2010
Posts: 3

Hi,

I recently created an an form using acrobat(pro v9) and distributed it. The problem is that some of the forms I receive from the user I need to highlight text in order see what's written in the certain field. When I fill out the form myself, it's no problem to see the text. I don't understand what causes this problem and what I can do to help.

I uses white background, textcolor set to auto(black), with gray border.

Thanks in advance.

My Product Information:
Acrobat Pro Extended 9.2, Windows
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2010-02-04 08:01:17
#1
mtwangela
Registered: Apr 28 2009
Posts: 17
I have the exact same problem. I linked an application form to our web page and when it is returned about 25% of them have no information on them unless I click on the field.
I created the form in Live Cycle Designer and saved. Then opened in Acrobat, went to the Advanced tab, selected Extended Features and saved to enable.
Is possibly a platform issue, Mac vs PC, version of Adobe Reader conflict or something else?????
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2010-02-04 13:25:06
#2
abdabs
Registered: Feb 4 2010
Posts: 3
Yep, thats true. I just tested it by filling out the form on a mac and sent it to my computer(win), need to highlight it. So there is a mac/pac problem, but I still have hard to believe that it cannot be solved. Tried googling around, but don't really find anything. In fact, I don't really know what to search for either.

Any suggestions out there?
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2010-03-17 09:38:14
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Your problem is related to forms filled out on MAC OS X where the Mac OSX's Preview.app isn't writing any appearance into the text fields nor it is setting the proper flags.
You can use Joel Geraci's [url=http://blogs.adobe.com/pdfdevjunkie/script_to_fix_mac_osx_previewa.php]Script to Fix Mac OSX Preview.app Form Fill and Save[/url] to correct the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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