These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

Missing PDF maker files in MS Office 2010

Registered: Aug 5 2010
Posts: 1

Like many other users I am getting the "Missing PDF maker files" when trying to convert a MS Word document (Office 2010) to a PDF document. I am using Acrobat 8 professional and everything seemed to be working fine in MS Office 2007. Unlike some of the other users I did not experience this problem until I installed MS Office 2010. I have tried most everything posted on the forum including uuninstalling and then reinstalling the software and installing all available updates, but I continue to get the same message. Does anyone have a soultion?

Many thanks!


My Product Information:
Acrobat Pro 8.1.3
Registered: Oct 29 2008
Posts: 1357
Accepted Answer
PDFMaker in Acrobat 8 and 9 are not supported by Office 2010:
Registered: Oct 13 2011
Posts: 1
I had this problem on a Vista PC.
I only required Excel to work. but im sure its a similar process for Word etc.
I was still able to make PDF's with the 'Adobe PDF' printer function.

Click File
Click Options
Click Add-Ins

Select 'Acrobat PDF Maker Office .COM Addin'

From the Dropbox at the bottom select "Excel Addins"
- Click Go
- UN-SELECT Any Acrobat or PDFMaker listing

From the Dropbox at the bottom select "COM Addins"
- Click Go
- Check the box "Acrobat PDFMaker Office COM Addin" IS selected
- If NOT.. Click Add and browse to
"C:\Program Files (x86)\Adobe\Acrobat 10.0\PDFMaker\Office\PDFMOfficeAddin.dll"
- If your version is NOT 10.0 it will be a different folder ie 7.0 8.0 etc

From the Dropbox at the bottom select "Disabled Items"
- Click Go
- Make sure PDFMaker is NOT disabled

This fix may seem trivial however i spent a long time working on this problem.
I tried different versions
I manually removed Acrobat
I updated Office
I played with Macro security settings in Office
I tried different PDF settings in Distiller
All of this did nothing.

Remove it from the Excel Add-in
Leave it in the COM Add-in

I had no problems with Windows 7. Just Vista

I hope this works for someone else too.
Registered: Feb 24 2010
Posts: 7
I'm getting the Missing PDFMaker Files message now (though I could make PDFs easily last week). I'm using Word 2010 and Acrobat Pro 8.3.1.

If I try to publish inPDF from Word, I get the "This file is in use by another application or user". (It's not.)

If I try to create a PDF of the file from Acrobat Pro, I get the message, "Missing PDFMaker files. Do you want to run the installer in repair mode." I clicked Yes, ran the Installer, nothing changed.

I've just discovered Acrobat is creating the PDF ANYWAY - after telling me it can't. (Hey, this is a BIG improvement.) Still ...

As per USVAR's post, I can't find a reference from Microsoft saying Office 2010 and Acrobat Pro 8/9 are not supported. Can someone provide this?

As per Harty's post, when I follow the directions to add the PDFMOfficeAddin.dll file, Word displays the message "The document template is not valid". (I'm on the Templates tab. There's no "Add-ins" tab, just Templates, XML Schema, XML Expansion Packs, and Linked CSS.) What am I missing?

Registered: Feb 23 2006
Posts: 4307

George Kaiser

Registered: Nov 15 2011
Posts: 1
Yes, the "Missing PDF Files" on a Dell Inspiron 64-bit running Windows 2010 ...

and yes, I downloaded the 10.1 patch, installed, restarted...

Opened Adobe Acrobat X

tried "create PDF"

got "Missing PDFMaker files"!!!!!!!!!!!!

clicked "run in repair mode"

and the thing started reinstalling again, as it did before, again, again, again. Loopy.

I have wasted this morning trying to thrash through the Adobe jungle, just as I wasted yesterday.

Took me about ten minutes to download, install, and apply Corel PDF Fusion.

Granted Adobe Acrobat X is a more sophisticated program, but Jheesh!!!!

Should I just give up on Adobe then?

Registered: Feb 23 2006
Posts: 4307
Can't convert to PDF | "Missing PDFMaker files" error.Microsoft has seen fit to disable this plug-in by default.

George Kaiser