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2008-11-18 02:04:13
kikkat
Registered: Jun 13 2008
Posts: 17
Answered

Using adobe professional I created a pdf form containing text fields to be filled and have enabled the rights to be able to modify and save the document to end users who use the pdf reader.

I sent the form to different users by e-mail. why some users can’t write and can’t save the form?

My Product Information:
Acrobat Standard 8.1.2, Windows
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2008-11-18 08:14:51
#1
George_Johnson
Expert
Registered: Jul 6 2008
Posts: 1876
Do you know what version of Acrobat or Reader they are using? If they get any error messages or other messages, what is the exact text of the message(s)? If they send the file back to you, are you able to use the file with Reader?

George
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2008-11-26 02:34:15
#2
kikkat
Registered: Jun 13 2008
Posts: 17
I used Adobe professional 8.1.2 for the creation of the form . With my reader 8.1.2 I can use the form enabled the rights to be able to modify and to save it.

The end user uses the version 7.0.8 of Adobe Acrobat reader, but he is unable to use the module and the error message is as follows:

"This document contains rights to enable special features in adobe reader. the document was changed after creation, and these rights are no longer valid. Contact the author of the original version of the document"

Can you help me?
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