Submit button to multiple addresses

First, if you don't click on the "distribute from" button, but just open your form in Acrobat and click on your email button, what happens?

The "distribute form" functionality is very narrow. It expects to see certain things on the form in a certain way. So it might choke even if the addressing is correct. But, the first thing to find out is if you have a real problem in your addresses.

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/]http://www.adobe.com/devnet/acrobat/[/url]

I think I actually have it figured out. I just changed the button from email submit to just a "button". Then did submit, and URL submit, it seems to be working now.
However, we are having some issues with a client that is trying to submit. For some reason none of their forms are going through. Can you think of a reason why? They work fine when I test them, but this one particular client can't at all.

The Acrobat/PDF submit by email mechanism relies on the local email client. It will not work if there is no local email client, for Web email, or if the local client is not setup properly.

There may also be firewall issues.

The first thing you have to do is to break the problem down. Does the client have a local email program? Is it being opened when they submit from Acrobat? Does the message appear in there Out folder? The answers will tell you where to look for the real problem.

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/]http://www.adobe.com/devnet/acrobat/[/url]

Yes, they have Outlook. When they click submit it says an e-mail is being sent, however nothing shows up in their sent items, outbox or drafts. Does that help break it down?
Thanks a lot for the quick reply!

I think I found my own answer...I needed to allow usage rights for reader. Thanks again for the help.

Since the email code is inside a document script the Outlook User Interface, i.e. the email dialog should appear. The email should not be sent directly. You can see exactly what should happen if you, or someone else whose computer you have access to, has outlook installed.

It's unlikly that this is an Acrobat problem. and it's also not something that could be easily solved in a forum. You need someone on the spot who knows about outlook. Seems like a Windows/Outlook configuration issue to me.

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/]http://www.adobe.com/devnet/acrobat/[/url]