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Submit by Email problem with Form sent to Adobe Reader 9 Users

Forum Index > Forms: Acrobat > Submit by Email problem with Form sent to Adobe Reader 9 Users
2009-08-05 12:40:38
jallison36
Registered: Aug 5 2009
Posts: 3

I have created a form using Adobe Professional 8 (LiveDesigner). I have 2 submit buttons on my form. The 1st submit button is visible and the users click. If all required fields are filled out, then the 2nd submit button (which is invisible) sends the PDF of the form back to me via email (using the script mailto:abcdefg [at] email [dot] com). This is done so that the form cannot be sent without filling out the required fields. Also, I have a message box set to pop-up once the form has been submitted. Basically states that the form has been sent directly to the mail server and to close the form. I distribute the form via the distribution function in Adobe Professional 8, so that a Dataset file is set up for returned forms. The process worked great when the users filling out the form had Adobe Reader 8. The users would receive the form via email, open it, fill it out and click on the submit button. The PDF of the form would be sent directly to the mail server (without opening an Outlook email message).

A couple of weeks ago, the IT department started upgrading the users filling out the form to Adobe Reader 9. So now when the users fill out the form and click on the submit button, it opens an email message in Outlook with the completed PDF of the form attached to it. So now the users have to complete another step to send the form back to me.

Is there a setting in Adobe Reader 9 or Adobe Professional 8 that would allow the form to be submitted directly to the mail server??? I have tried extending user rights and it didn't work.

Thanks in advance.

Jen

My Product Information:
Acrobat Standard 8.1.1, Windows
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2009-10-12 11:25:31
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
jallison36 wrote:
A couple of weeks ago, the IT department started upgrading the users filling out the form to Adobe Reader 9. So now when the users fill out the form and click on the submit button, it opens an email message in Outlook with the completed PDF of the form attached to it. So now the users have to complete another step to send the form back to me.Is there a setting in Adobe Reader 9 or Adobe Professional 8 that would allow the form to be submitted directly to the mail server??? I have tried extending user rights and it didn't work.
There is no specific setting for Reader 9 or Acrobat 9 Pro. It's possible that this may have something to do with the version of Reader 9 that was deployed. Was this version of Reader "packaged" just for your organization? If so, is it possible to test your form on a version of Reader 9 that is download from Adobe.com?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-10-14 12:30:45
#2
jallison36
Registered: Aug 5 2009
Posts: 3
We have the Adobe Reader from the Adobe Web Site. I am moving on from this issue, since I believe this is a security issue with Adobe. Adobe 9 Reader doesn't allow submission directly to the email server (to protect against Spam).

However, now I am trying to use the App.ExecMenuItem("Close") in the "Pre-Save" event of a 2nd invisible button. Also, there is a message app that is located in the CloseDoc event of the 2nd invisible button (stating the form has been submitted).

When someon clicks on the regular button, it causes the click event of the invisible "Submit by Email" button. Then the click event of the "Submit by Email" button causes the menu item of the 2nd invisible button to close the form and have a pop-message state that the form has been submitted.

This works great when I manually send the form via Outlook. However, I would like to distribute the form using Adobe's Distribute Form function. When I try to do this an error occurs and the form is not distributed.

Do I have the "Close" function in the wrong location? or is impossible to have this function when you are distributing via Adobe.

Thanks,


Jen
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2011-02-16 09:41:23
#3
Lacrau
Registered: Feb 16 2011
Posts: 3
Hi,

I have created a form using Adobe Professional 9 (Adobe LiveCycle Designer ES8.2). I have 1 email submit button on my form, everthing works fine in the Adobe Pro, but most of the other company members only have the Adobe Acrobat Reader, and they are incapable do send the form using the email button.

What should i do to solve this problem?

Thanks for all your help.


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2011-02-16 11:30:22
#4
George_Johnson
Expert
Registered: Jul 6 2008
Posts: 1876
Lacrau,

Did you add usage rights (aka Reader-enable) the document? This is a necessary step for Reader users to be able to save a filled-in form.
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2011-02-17 01:12:27
#5
Lacrau
Registered: Feb 16 2011
Posts: 3
Hi George,

Well, i didn't use de "reader-enable", can you tell me here do i go to do that?

Thanks once again.

Lacrau
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2011-02-17 10:20:28
#6
Lacrau
Registered: Feb 16 2011
Posts: 3
Hi George,

No need for assistance, i discovered my self:
Instructions for those who have the same problem
1.
Open Adobe Acrobat Pro.
2.
Open the form for which you want to set usage rights.
4.
Click on "Advanced" on the menu, and then "Extend Features In Adobe Reader."
5.
Save.

It worked for me. :)
Now the other users that only have the acrobat reader, can send the email thru the email button.

Thanks for all your help and tips.
Regards,
Lacrau

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